We send your card once your account is fully opened. Normally, this takes about 5 to 7 working days, depending on the post. If you haven't received your card within 10 working days, please contact our customer support team for an update.
Open the app and tap 'See card' on Home. You'll find your card details under 'See details'. You can use them straight away to shop online and get 1% cashback on your everyday debit card spending. 18+, UK residents. Cashback available for your first 12 months for new customers. Max £15 per month for applications from 9 May 2023. Cashback exceptions apply.
Add your card to your digital wallet for a fast and private way to pay. Just tap on the Chase logo at the top of 'Home', then tap the 'Add to Apple Wallet' or 'Add to G Pay' button and follow the instructions.
Google Pay is a trademark of Google LLC
We're glad to hear you're thinking of joining Chase. To bank with us, you'll need to:
To open an account with us, just head to the App Store or Google Play and download the Chase UK app. Go to the app and follow the instructions given to open your Chase account.
You'll be pleased to know you can open an account with us free of charge.
That means you'll enjoy:
Unlike some other banks, we don't require you to pay a minimum amount into your account each month.
Please note that some local and international ATM operators may charge their own withdrawal fees.
If you're having any problems joining Chase, please get in touch – we're here to help 24/7.
App Store is a trademark of Apple Inc. Google Play is a trademark of Google LLC
You can use your Chase card to pay for things or withdraw cash outside the UK (cash withdrawal limits apply).
We don’t charge fees when you use your card abroad and we'll apply the current Mastercard exchange rate to any purchases you make in the local currency. Local banks may charge their own fees when you use one of their cash machines and you should make sure you understand what these are before making a withdrawal. You can use your numberless card to make free withdrawals at any Chase Bank ATM in the United States.
If you choose to pay in pound sterling, you'll get the rate that's set by the merchant you're buying from. Paying in the local currency can help you avoid conversion fees from merchants – so you could get a better deal. You can use the currency converter under 'Manage card' in the Chase app, to see the current Mastercard exchange rate.
There's no need to tell us you'll be travelling, but we do recommend allowing location sharing in the app. You'll also need to check that payments abroad are switched on in the app. Here's how you can do this:
If you're planning a holiday to a restricted destination such as Cuba, please note that you won't be able to use your card or any other Chase services there. You can find out more about restricted destinations.
When you spend abroad, you can still get 1% cashback on everyday purchases¹ with your Chase debit card online or in-store.
18+, UK residents. Cashback available for your first 12 months for new customers. Max £15 per month for applications from 9 May 2023. Cashback exceptions apply.
You can withdraw up to £500 a day from cash machines (whether in the UK or abroad). If travelling abroad, there is also a £1,500 limit on cash withdrawals from your Chase current account in any calendar month.
Adding money from another bank
20:T4c1,If you want to change your email, phone number or home address, you can do so from the app:
Follow the steps on screen to make a change.
If you want to change any other details, such as your name or tax residence, just call or chat to us from the 'Support' section of app and we'll take care of it.
You'll also need to contact us if you're moving to a new address outside the UK or switching to a non-UK phone number.
How your balance is calculated
Creating, deleting or amending a goal
21:T8d7,You can add your card to Apple Wallet in the Chase app. Here's how:
Or, you can use the Apple Wallet app on any supported device to add your Chase card.
Set your Chase card as your preferred way to pay with Apple Pay, and, if you're earning cashback, you could still get it when paying with Apple Pay. Exceptions apply. See help with cashback for more information.
You can make a secure purchase for any amount with Apple Pay, but a small number of retailers have a £100 limit – it's a good idea to check with them before you pay.
Sometimes when you're abroad the card machine might ask you to enter a PIN when using Apple Pay. Rules vary by country but this is entirely normal and you should enter your card PIN when asked.
Just so you know, you can't see your Chase balances and transactions in Apple Wallet at the moment. We'll let you know if this changes.
If we still haven't answered your question, try Apple Pay.
Can I install Chase on another device?
How long will it take a refund to show up?
22:T190b,The interest rates on all our accounts are variable. This means that the rate can change and go up or down.
The Chase saver rate is tied to the Bank of England base rate. This means that 5 business days after the Bank of England base rate changes, the Annual Equivalent Rate (AER) of our saver will also change to 1.15% below theirs. For example, if the new Bank of England rate is 4.25%, we’ll subtract 1.15%, and the AER of our saver will change to 3.10%. You can find the Bank of England rate here.
None of our other interest rates are tied to the Bank of England base rate. We keep our interest rates under constant review and can change these for one of the reasons set out in our terms and conditions. We’ll let customers know if there are any changes to our rates in the future.
The Bank of England base rate changed on 1 August 2024. This means that the new Chase saver rate is 3.85% AER (3.78% gross) variable. If you have a Chase saver with a boosted rate, your 1% AER boost will be added on top of the standard Chase saver rate, giving you an interest rate of 4.85% AER (4.75% gross) variable.
Effective from 8 August 2024:
AER 0.00%
Gross 0.00%
AER 3.85%
Gross 3.78%
AER 5.00%
Gross 4.89%
All our rates are variable unless stated otherwise.
The Chase saver variable rate tracks the Bank of England base rate, and we also regularly review our interest rates to align with the ongoing economic conditions. From 8 October 2024, the AER on our Chase saver account will change from 1.15% to 1.25% below the Bank of England base rate.
If you have a Chase saver with a boosted rate, you'll still get your 1% AER boost on top of the standard Chase saver rate, as normal.
Chase saver with a boosted rate – includes 1% AER (fixed) boost until 16 January 2025 on top of our standard saver variable rate
AER 4.85% variable until 16 January 2025
Gross 4.75% variable until 16 January 2025
After 16 January 2025, the interest rate will change to the standard variable interest rate for the Chase saver account at the time.
This limited offer is now closed. If you're already getting a boosted rate with this offer, you'll have it until 16 January 2025. After 16 January 2025, the interest rate will change to the standard variable interest rate for the Chase saver account at the time.
Chase saver with a boosted rate – includes 1% AER (fixed) boost until 4 November 2024 on top of our standard saver variable rate
AER 4.85% variable until 4 November 2024
Gross 4.75% variable until 4 November 2024
This limited offer is now closed. If you're already getting a boosted rate with this offer, you'll have it until 4 November 2024. After 4 November 2024, the interest rate will change to the standard variable interest rate for the Chase saver account at the time.
You can find out which Chase saver with a boosted rate you have from the Chase app. Just head to 'Save & Invest', then tap on your boosted rate account. Next, tap on the interest rate on the account view. You'll then see a pop-up with more information on your interest rate – including the end date of your Chase saver with a boosted rate.
AER is the rate of interest you earn from us on any balance above £0. It's short for Annual Equivalent Rate and shows the interest rate for a year, taking into account any interest payments made to you during the year. The AER enables you to easily compare the interest rates on accounts from different banks and building societies where interest may be calculated or paid at different frequencies.
Gross interest is the rate used to calculate your monthly interest payments where no tax is deducted. UK bank interest is paid gross. The interest you receive is subject to taxation.
We calculate your interest daily and pay it monthly. With a 1% AER interest rate if you put in £1,000 on your first day, you'd earn £10 in interest over the year. If nothing changes (including the interest rate), you'd have £1,010 at the end of the year. Please note that a 30-day month will generate less interest than a 31-day month.
Interest you earn on your Chase accounts is taxable in the UK. We don't deduct tax from your interest before it's paid to you, as the amount of tax you pay depends on how much you earn.
You'll need to tell HMRC yourself if you need to pay tax on your interest. If you're a UK taxpayer, you might get the UK Personal Savings Allowance, which basically lets you earn some interest before tax. How much your tax-free amount is depends on your tax rate. If you pay the basic rate of income tax, you can earn £1,000 in interest before tax. Higher-rate taxpayers have £500 before tax, and additional-rate taxpayers get no UK Personal Savings Allowance. You can find out more on gov.uk
If you are also a tax resident in another country, interest income may be taxable in that other country.
How do I shop online if my card is numberless?
Adding money from another bank
23:T47d,Spotted a transaction that you didn't make or that you think you've been overcharged for? It's easy to dispute it so that we can help set things right.
If the transaction is one that you don't recognise you should use the 'Contact us' button to get in touch immediately.
If however you did make the transaction but have just been charged incorrectly, you should first get in touch with the merchant to try and resolve the issue directly. If the merchant won't resolve the issue for you, you can then use the 'Contact us' button to raise a dispute with Chase.
How long will it take a refund to show up?
To help you keep on top of your finances, we'll sometimes send you a push notification, SMS, or email.
Here are some examples of the types of push notifications you can expect to receive:
If you want to opt out of marketing information, just do the following:
To unsubscribe from marketing emails, you can also follow the 'unsubscribe' link in the footer. Push notifications can be switched off completely for the Chase app in your device settings. If you choose to switch off push notifications, we'll continue to send you critical information via SMS and email.
Adding money from another bank
How your balance is calculated
Creating, deleting or amending a goal
25:T58a,There are a few ways to log out of the Chase app.
Just close the app on your device and after 2 minutes of inactivity, we'll log you out. To log back in, you'll need to enter your passcode or biometrics (fingerprint or face unlock). This is our standard log out setting, you don't need to do anything to activate it.
To log out instantly:
Automatic log out means we'll log you out whenever you leave the app – there's no need to press the 'Log out' button each time or wait to be logged out after 2 minutes of inactivity.
Here's how:
Finding my card and account details
Can I install Chase on another device?
26:T58d,If you're looking for details about our 1% cashback offer – which is available in your first year with us – head to cashback important information.
Another offer that may be available to you is our Everyday cashback. We’ll email to let you know if you're eligible for this. You'll also be able to check in the app – open 'Rewards' then 'Everyday cashback' to see how to qualify, limits, exceptions and Terms and Conditions.
If you've been with us for a year and our Monthly cashback offer is available to you, the qualification criteria, limits, exceptions and Terms and Conditions that apply can be found in the app under 'Rewards' then 'Monthly cashback'. You can also read the terms.
Additionally, you can contact us to ask for a copy of any of the cashback Terms and Conditions.
Adding money from another bank
27:T46b,You can create as many Nutmeg pots as you like to help you reach different investment goals.
Before you confirm, you'll see the projected value of your pot and can check you're happy with the settings you've chosen. You can go back and edit any of these before continuing.
Once you confirm, you can make your starting contribution and your new pot will be ready for you to continue investing.
As with all investing, your capital is at risk. The value of your portfolio with Nutmeg can go down as well as up, and you may get back less than you invest.
28:T6e4,You can add your card to Google PayTM in the Chase app. Here's how:
Or, you can use the Google Pay app to add your Chase card. Just open the Google Pay app on any supported device, then tap 'Add a card'.
Set your Chase card as your preferred way to pay with Google Pay, and if you're currently earning cashback, you could still get it when paying with Google Pay. Exceptions apply. See help with cashback for more information.
You can make a purchase for any amount with Google Pay, but a small number of retailers have a £100 limit – it's a good idea to check with them before you pay.
Sometimes when you're abroad the card machine might ask you to enter a PIN when using Google Pay. Rules vary by country but this is entirely normal and you should enter your card PIN when asked.
If we still haven't answered your question, try Google Pay.
Google Pay is a trademark of Google LLC
Can I install Chase on another device?
How long will it take a refund to show up?
29:T40e,Whether it's for a rainy day or a getaway, it's quick and easy to add a savings goal to your account. You can open up to 20 different accounts, each with their own goal.
How your balance is calculated
Opening, having or closing a round-up account
2a:Ta4a,The UK Data Protection Act of 2018 gives you certain rights over the data we hold about you. Under the right circumstances, these include rights to:
You may request that we delete the personal data we hold about you if:
If you raise a request asking us to delete your data, we can't erase any personal data that we're legally required to keep. For instance, we won't delete personal details and identifiers, authentication data, financial and transaction data, or data that has been used to provide services and communicate with you. This is because the data records the history of your relationship with us, and we're required to keep it.
We'll keep your data only for as long as we need to, in line with our data retention policy. How long we keep the data for is determined by a number of criteria, including the type of data and regulation that applies to Chase.
To exercise any of these rights, just head to 'Support' in the Chase app. Then message or call us to raise a 'rights request'. You can also reach out to us at privacyteam.chaseuk@jpmorgan.com if you prefer. Please refer to our Privacy Policy for further information.
2b:T529,You can add your card to PayPal in the Chase app. Here's how:
Save even more time at checkouts by setting your Chase card as your preferred way to pay in PayPal, and if you're currently earning cashback, you could still get it when paying with PayPal. Exceptions apply. See help with cashback for more information.
You can also add your Chase card manually from your PayPal account – you'll just need your card details from the Chase app.
If you want to remove your Chase card from PayPal, go to your PayPal account.
If we still haven't answered your question, try PayPal.
You can find a quick summary of your latest activity by tapping ‘All activity’ on the home screen.
If you need more detail, you can view your statements in the app:
You'll get a new statement on the 2nd of each month, or when you close an account. When you view a statement, you'll also have the option to download it as a PDF.
No longer a Chase customer? You can still log in to the app to access your statements.
Transactions are shown in the app in the order in which you made the payments. These transactions are pending and are only marked as complete when the merchant tells us the transaction is completed. On your statement we use this date. This means that you might notice some payments you made in August, for example, that appear in the September statement.
Interest statements show you all the interest paid on your accounts, along with the interest rates for that year.
We'll make an interest statement available in the app after the tax year ends, and you can find them all in the same place as your other statements. Look out for a notification from us to let you know when it's ready.
View all your documents in the app:
As a bank, we're required to check that the details we have for you are up to date, and collect new information when we need to. This is so we can verify your identity, and help keep your account safe.
The questions we ask you help us build a fuller picture of your finances, so we can better detect when there's unusual activity on your account. We’ll use the information you give us in line with our Terms & Conditions and Privacy Policy.
Just so you know, everyone who banks with us will need to complete this process.
To get started, head to your profile section in the Chase app and follow the instructions. If you have any trouble reviewing and updating your details, please give us a call.
You can find some more info about the key regulations and guidance that inform this process here:
Moving money from your round-up account
Letting someone else manage your account
Can I install Chase on another device?
Verification emails and one-time passcodes
2e:T906,You can open a round-up account to round up each card transaction to the nearest pound. The change will go to the round-up account, where a 5% AER (4.89% gross) variable interest rate will be applied. You can't pay into a round-up account any other way or spend from it directly.
If you're ready to open one, just:
We'll then round up all of your card spending across your accounts and move the change here. You'll receive a 5% AER interest boost on your round-up account, paid to you monthly. Go to your round-up account menu to pause round-ups or close the account at any time. Pausing your round-ups won't pause your interest - just whether you round up. Your round-up account can't be the last account you have with us.
Every year we'll reset your round-up account by transferring the balance to your chosen Chase current account. This happens one year after you open the account. You'll keep rounding up and getting interest on your new round-up account balance, without having to do anything.
There are two ways to see how much you've rounded up with each eligible card transaction.
How we work out your round-ups
Adding money from another bank
How your balance is calculated
Creating, deleting or amending a goal
2f:T49e,While you can install the app on another device, it's currently not possible to have more than one device registered to use Chase. This means if you do install the app and log in on another device, the app will be unregistered on the old device. While you can continue to switch, please be aware that you will have to go through a new device login journey each time.
As above, you need to install the app on your new device and once you are successfully logged in it will unregister your old one. When you launch the app you'll need to follow the new device login procedure, and upload your ID again. This shouldn't take too long and you can get back into the app after then.
Verification emails and one-time passcodes
Letting someone else manage your account
30:T1281,When you transfer an ISA, pension, Junior ISA or Child Trust Fund to Nutmeg, you can get rewarded with either an investment boost or Avios.
Nutmeg will email you within 24 hours after your transfer is initiated, so you can choose either an investment boost or Avios. If you haven't had an email after 24 hours, please reach out to Nutmeg's client services team.
If you choose Avios, you'll need to have your British Airways Executive Club membership number to hand.
Investment boost
Avios
Nutmeg will add your investment boost to your Nutmeg account, under 'Unallocated cash'. Or if you choose Avios, they'll be added to your British Airways Executive Club account. Just so you know, you'll get your reward by 17 February 2024. If your transfers are still ongoing, you'll get the reward up to 60 days after they complete.
As with all investing, your capital is at risk. The value of your portfolio with Nutmeg can go down as well as up, and you may get back less than you invest. Tax treatment depends on your individual circumstances and may change in the future. Promoter: Nutmeg. Nutmeg Standard T&Cs and full Promotion T&Cs apply. Nutmeg and J.P. Morgan Europe Limited are J.P. Morgan companies. Products provided by Nutmeg and not guaranteed by Chase.
You can also book a free call with one of their expert team, and they'll provide tailored guidance based on your investment goals.
For any other questions, please message our Customer Support Team in the Chase app.
As with all investing, your capital is at risk. The value of your portfolio with Nutmeg can go down as well as up, and you may get back less than you invest. Tax treatment depends on your individual circumstances and may change in the future.
Nutmeg is authorised and regulated by the FCA in relation to certain investment services and restricted advice only. Chase is a trading name of J.P. Morgan Europe Limited. Nutmeg and J.P. Morgan Europe Limited are J.P. Morgan companies. Products provided by Nutmeg are not guaranteed by Chase. Before applying, you should consider if a Nutmeg account and its features are suitable for you and your investment needs.
See your Nutmeg investments in the Chase app
31:T681,If you've experienced a scam or you're worried about fraud on your Chase account, please get in touch via the Chase app now. You can also call us directly on 0800 376 3333 from the UK, or +44 203 493 0829 from abroad.
It's a good idea to freeze your card too.
By reporting fraud, you could help prevent others from being in a similar position. You can file a report to Action Fraud – the UK's national reporting centre for fraud and cybercrime.
If your physical card is lost, stolen or damaged, you can easily freeze or replace it in the app. You can also reset your numberless card details directly from the Chase app. Here's more about how you can freeze and manage your cards.
Contactless card transaction limits
Can I install Chase on another device?
32:T875,To log a complaint, please get in touch with us via ‘Support’ in the app. We’ll speak to you about your complaint and work together to try and find a resolution. Alternatively, you can write to us using Freepost at Chase UK, PO Box 17507, Edinburgh, EH12 1PX
If we can, we’ll solve your complaint within the first 3 working days and send you a letter. However, sometimes we might need a little more time to investigate thoroughly. If this happens we’ll send you an acknowledgement letter within 5 working days, although we’ll try to do it sooner.
We’ll aim to resolve your complaint as quickly as possible, but it could take up to 8 weeks. We'll send a Final Response Letter which will explain our investigation and resulting resolution. If your complaint is payment related, we’ll aim to find a solution within 15 working days. In exceptional circumstances we may extend that up to 35 working days.
If you’re unhappy with our decision or you haven’t received a final response after 8 weeks (35 working days for payment-related complaints), you can ask the Financial Ombudsman Service to look into it for you. They’ll do so free of charge – but you must contact them within 6 months of our response.
They can be contacted using the following details:
Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR
Tel: 0800 023 4567
If you would like further information about the Financial Ombudsman Service, you can find it on their website: www.financial-ombudsman.org.uk
To get round-ups you need a round-up account and to have round-ups unpaused. When you spend with your card, your spending will round up to the nearest pound. We move the difference to your round-up account.
If the amount of your transaction changes later, we won't update your round-up. If you pay in a foreign currency, your transaction is converted to GBP by Mastercard. We use this GBP amount to work out your round ups.
You earn 5% AER (variable, 4.89% gross) interest on your round-up account. It's calculated every day, and paid every month. AER stands for Annual Equivalent Rate, so you'd earn 5% over the whole year if you didn't move money out.
This means, if we rounded up £10 for you on your first day, you'd earn £0.50 in interest over the year. If you rounded up nothing else, you'd have £10.50 at the end of the year.
Adding money from another bank
How your balance is calculated
34:T4d0,If your phone's been lost or stolen, if you can, please borrow a phone from someone you know and give us a call. We'll be able to help you check your account balances and confirm recent payments.
You'll need to download the Chase app, tap 'Log in' and follow the on-screen steps to access your account.
Just so you know, when you log in on a new phone, we'll need to check your ID again to make sure it's really you. Once you've logged in successfully, we'll remove your old device from the account. Here's some more info about how we manage multiple devices.
If you've got more questions about this, please contact us.
When you make contactless payments with your numberless card, some limits will apply to help protect your account.
The limit for a single contactless card transaction is £100. This is the most you can pay in one go by tapping your card.
For anything over £100, you'll need to use Chip & PIN.
Bear in mind some merchants could have their own limit under £100.
The limit for multiple contactless card transactions is £300. This is how much you can reach with consecutive contactless payments before having to use Chip & PIN.
Once you use Chip & PIN, the limit will reset and you can pay with contactless again.
You can see your limits in the Chase app. Go to 'Home' and tap the profile icon in the top-left corner, then tap 'Spending limits'.
Yes. Simply open the app, go to 'Home' and tap 'See card', then 'Manage card', 'Card controls', 'Contactless' and then 'Switch off contactless payments'. You can switch them back on anytime. You'll need to use Chip & PIN in a card machine or cash machine to make sure it reactivates.
For contactless payments without spending limits, add your Chase card to Apple Wallet or Google Walletᵀᴹ.
Apple Wallet is a trademark of Apple Inc.
Google Wallet is a trademark of Google LLC.
Moving money between your Chase accounts
36:T736,You can open a Chase account with a valid photo ID.
We'll accept any of the following:
Remember to make sure that your ID is still in date. We’ll also need you to take a selfie to compare against your photo ID to confirm that it’s really you.
We're unable to accept any driving licences that have had their expiration date extended due to Covid-19. The expiry date printed on your ID must be a date in the future.
If your selfie keeps getting rejected, please keep trying. Make sure you're in a well-lit room, with nothing hiding your face (glasses are fine). For best results, look straight on at the camera against a plain background. Make sure your picture isn't blurry and all your face can be seen.
If your ID doesn't match your selfie, please keep trying. Make sure your ID is in focus, with no glare and all the details clear. You might find this easier if you hold your ID against a wall or put your ID against a dark background.
Double-check all your details, your name must be in the same order as on your ID.
Take fresh photos, as old photos of ID won't work. You need to take a new picture of your original ID when you apply.
If you've changed your name and would like us to update your details, please send us a copy of any of these documents:
To send this to us, go to 'Support' in the app and tap the paper clip icon to attach a copy of the document, and send it to us with a short message.
We'll let you know once we've updated your details and sent you a new card. If you haven't used your physical card in the last 6 months, we won't automatically send you a new card.
Why do I need to review and update my personal details?
Can I install Chase on another device?
38:T915,An operating system (OS) is the software that allows apps to run on your mobile device. Operating systems are updated from time to time, and the new update usually has improved functions, such as better security and data protection.
When a new OS is released, the older OS can become less secure and prone to bugs. We want to make sure we help protect you and your account from fraud, theft, and the added risk that comes with using an old OS. So, at the moment, the Chase app only runs on iOS 14.1 and above, or Android 8.1 and above1.
Legal bits
You can find your phone's OS in your settings:
If your OS is out of date, you could upgrade it from your phone's settings:
If there are no OS updates available on your device, then you could try using a different device if you have access to one.
Without a supported OS, we can't help keep your account safe, or offer you services through the app as normal. Unfortunately, we'll have to close your Chase account if we can no longer support the OS of your device. We'll let you know 60 days before we do this, to give you time to prepare.
Can I install Chase on another device
Moving money between your Chase accounts
39:T7e0,All UK banks are required to have their customers self-certify their country or countries of tax residence. We need to know where our customers are tax resident in order to comply with international tax reporting laws including the Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA). These laws were introduced to combat offshore tax evasion.
You must be a UK tax resident to open an account with Chase. Customers who are also tax resident outside of the UK are subject to reporting to HMRC, who share this information with the relevant overseas tax authorities.
Your country of tax residence is generally the country you live in and are liable to pay tax in. Each jurisdiction has its own rules for defining tax residence. You can find further information on tax residence rules for many countries on the Organisation for Economic Co-operation and Development (OECD) website. More information is also available on the GOV.UK website on information exchange and foreign income We are unable to provide tax advice to our customers.
We're unable to support customers who are resident or tax resident in Cuba, Iran, Syria or North Korea, due to our legal and regulatory obligations, as well as company policy.
If your card is lost, stolen or damaged, you can easily freeze or replace it in the app. You can also freeze or replace your card details if you're worried someone you don't trust has got hold of them.
Don't forget, if it's just your numberless (physical) card you're freezing or replacing, you can still shop online with your in-app card details.
Just so you know, Apple Pay and Google Pay will still work if you freeze your card and/or card details.
If you can't get access the app, you can contact us and ask us to freeze or replace your card for you.
If you're moving abroad, it sadly means that we won’t be able to keep you as a customer. Our bank only operates in the UK, so you may want to withdraw your money and close any accounts you have with us before your move. You can do this using the Chase app. We wish you the best of luck on your new adventure and would like to thank you for banking with Chase.
Although we come from the same family as Chase in the US, we at Chase in the UK are in fact a separate bank. So if you’re moving to the US and want to bank with Chase, you’ll need to open a new account with them.
Wherever you're moving to, if you need help closing your Chase account and moving your money, you can contact us at any time via the 'Support' section of the Chase app.
A Direct Debit is when you give permission to a company for them to take money from your bank account on an agreed date.
People tend to use them to pay monthly bills, make mortgage payments, or to donate regularly to charity.
To set up a Direct Debit, you'll just need to contact the company you want to pay. They'll ask you to complete a Direct Debit instruction, which will ask for things like your name and your bank details.
The company will then get in touch with us so we can start collecting your payments on your chosen dates.
And, with the Direct Debit Guarantee, you'll be protected from any payments taken in error.
We’ll always notify you when a new Direct Debit has been set-up on your account. Once set up, you'll be able to see all your Direct Debit details in the Chase app.
If you think a Direct Debit should not be set-up on your account you can cancel it in the app, by following the steps below. We're unable to reinstate a cancelled Direct Debit.
Whether you set up a new 'bills' account in a couple of taps or use one of your existing accounts, here's how to find your details:
Chase UK
25 Bank Street
London E14 5JP
If you need to cancel one of your Direct Debits, just follow these steps:
We recommend that you also let the relevant merchant know you've cancelled, so that they don't try to charge you.
You won't earn cashback on Direct Debits as they're not debit card spending.
3d:T69c,Thank you for joining Chase! You'll need to activate your numberless card before you can use it.
Here's how:
You can also find your card details in the app by tapping on the Chase logo at the top of 'Home'. This means you can shop online even before your numberless card arrives.
Add your card to your digital wallet for a fast and private way to pay. Just tap on the Chase logo at the top of 'Home', then tap the 'Add to Apple Wallet' or 'Add to G Pay' button and follow the instructions.
If you've activated cashback, you can still get cashback when you spend with Apple Pay and Google Pay. 18+, UK residents. Cashback available for your first 12 months for new customers. Max £15 per month for applications from 9 May 2023. Cashback exceptions apply.
Google Pay is a trademark of Google LLC
Adding money from another bank
Finding my card and account details
3e:T526,To open a Chase saver account, you'll first need to bank with Chase – that means downloading the app and completing your application. The first account we open for you will be a current account.
Once you're a customer, you can open and manage your Chase saver account in the Chase app. You don't need to pay anything in when you open this account.
How do I shop online if my card is numberless?
Adding money from another bank
3f:T6c0,As your debit card is numberless, your card details for things like online shopping are all stored in the app. Open the app then tap 'See card' on Home. You'll find your card details under 'See details'.
To help keep your account secure, in-store payments use a different set of card details to the in-app details you use to spend online.
So if you're returning or collecting something and are asked for a card number, find the transaction in the app, tap on it and scroll to 'Card ending with'. Most places should only need to see the last 4 digits.
If you're buying tickets online, we recommend choosing e-tickets rather than collection if possible.
If you do choose to collect your tickets and want to print them from a machine, you'll need to use the booking reference. You can also collect by showing your in-app card details at a kiosk.
You'll find all your accounts on 'Home'. Tap the 3 dots next to the account name to see your account details on the sheet that appears. Then tap 'Get account details' to easily share or copy them.
You can tap the account name on 'Home' to see your account. You'll find your account number and sort code at the top of this page too.
Adding money from another bank
40:T648,Legal and regulatory obligations, as well as company policy, impact our ability to support payments or other financial services involving certain countries, regions, governments, individuals and entities. This includes restrictions that we apply to the following locations:
You cannot send or receive money from these locations. You'll also be unable to use Chase services when physically present in these locations. This means that your app and card won't work and our support team will be unable to offer you help. Chase is also unable to support customers who are tax resident in any of these locations.
When you make or receive a new payment we may sometimes hold it and request additional information from you. We won't be able to finalise any payments that we reasonably believe would be contrary to our legal or regulatory requirements, as well as company policy.
If you want to prevent your card being used for gambling transactions, you can apply a gambling block from within the app:
Whenever we identify a gambling transaction, we'll automatically block it. If a transaction isn't identified as a gambling transaction, we won't be able to block it. Lottery tickets bought at supermarkets, or cash withdrawals from casino ATMs won't be blocked, for example. The block should work for things like betting shops, casinos, and online gambling.
If you want to remove an active gambling block, we'll ask you to contact our customer care team first. Once you've spoken to one of our agents, there will be a 48-hour delay before you can use your card for gambling again.
Adding money from another bank
How your balance is calculated
Creating, deleting or amending a goal
42:T7f4,Confirmation of Payee is a service that some banks use to check a new payee's account name, account number and sort code automatically. It lets the customer know if the payee details they've entered all match up, so they can have extra confidence their money is going to the right person.
Yes, we check the new payee’s details as soon as you submit them. We do this behind the scenes and within seconds, you’ll know if the details are correct or not. If the details aren’t quite right, we'll show you what we found and ask you to double-check everything before going any further.
And if we think your money may be at risk, we’ll tell you that too.
Remember, it’s best not to add the payee if you have any concerns at all – it may be difficult to get your money back.
Yes, if the other bank uses the service too. If someone is paying you it's important to give them your full and correct account details. This way, they can get immediate confirmation that the payment is OK to send.
You can opt out of having your account details checked when someone pays you from another bank. To do so, simply contact us in the app and ask. If you opt out, anyone sending you money from a participating bank will see a message saying your details can’t be checked or confirmed. You can ask to opt back in at any time.
Moving money between your Chase accounts
43:T8fa,If you've spent from your Chase account in the past 6 months, we'll send you a new physical card about a month before your current one expires. You'll hear from us by email and then we'll text when your new card is ready to be sent – so you can confirm whether we've got the right address for you or if it needs updating.
If it's been more than 6 months since you spent with us, we'll contact you by email and text to ask if you'd like a new physical card before we send one. You'll be able to order one from the app any time, just look out for the banner under 'My card'. If you choose not to order a new physical card, you'll still be able to spend with your new card details, which will automatically be updated in Apple Pay or Google PayTM.
We'll update your card details automatically before they expire. Your card number will stay the same but you'll get a new expiry date and security code in the app. We'll text you to let you know when you've got new card details.
We recommend checking your subscriptions, and any other services where your card details are already stored, to make sure they have your updated payment details. Your card number will stay the same but you'll get a new expiry date and security code in the app.
PayPal, Apple Pay and Google Pay will update automatically when you get a new card – so you don't need to do anything.
Google Pay is a trademark of Google LLC.
How do I shop online if my card is numberless?
Adding money from another bank
44:T8cc,Waiting on a verification email? Here's what to do:
In some cases, emails get blocked by internal systems. If you've used a work (or custom) email address, you'll either need to provide us with a different one, or contact your company or email service provider and ask them to mark mail@support.chase.co.uk as a safe sender.
To update your email address:
If you've checked all these things and still haven't received the email, please get in touch by heading to 'Support' in the app.
Waiting on a one-time passcode? Here's what to do:
If you've checked all of these things and still haven't received your passcode, please get in touch by heading to 'Support' in the app.
Can I install Chase on another device?
Adding money from another bank
45:T1215,Here at Chase, we're committed to making our products as accessible as possible so that we can help you bank better whatever your needs.
We can provide alternative accessible formats for statements, legal documents, and e-letters. These are available in braille, large print, audio and coloured paper. Just contact our support team to request any of these.
If you're deaf, hard of hearing, or have a speech disability, you can call us via the Relay UK app, or by dialling 18001-08082341115 from a textphone.
We have partnered with SignVideo where you can get in touch with us via a BSL interpreter.
Customers with hearing difficulties can also chat with our support agents by sending them a message in the app. You'll speak with the same experts who operate our phone lines and be given the same care and attention as anyone who calls us would.
With Apple Pay and Google Pay, you can make payments in person and online, without the need for Chip & PIN or having to enter your details every time. You can use your card with PayPal, for quick and easy online payments.
You can use your card with Apple Pay or Google Pay to make payments at most retailers.
To add your card to Apple Pay - open the Chase app and go to 'Home'. Tap 'See card' then 'Add to Apple Wallet' and follow the steps on your screen until your card has been added.
To add you card to Google Pay - open the Chase app and go to 'Home'. Tap 'See card' then 'Add to Google Pay' and follow the steps on your screen until your card has been added.
You can use Apple Pay, Google Pay and PayPal to make payments online.
To add your card to PayPal - open the Chase app and go to 'Home'. Tap 'See card' then 'Manage card', then 'Add card to PayPal'. Follow the steps on your screen until your card has been added.
To view your card details - open the Chase app and go to 'Home'. Tap 'See card' then 'See details'.
To help keep your money safe, we'll sometimes ask you to complete an extra security step when you're buying something online. If we do, you may need to enter your Chase passcode - this should be compatible with assistive technology such as screen readers.
You can use your physical card to withdraw cash at a cash machine. Use the LINK Cash Locator to find accessible cash machines near you.
Apple Pay and Apple Wallet are trademarks of Apple Inc. Google Pay is a trademarks of Google LLC.
We strive to meet the globally recognised accessibility standards set out by the World Wide Web Consortium (W3C). If you use assistive technology we recommend installing the latest version of Chrome, Firefox or Safari.
Letting someone else manage your account
Letting us know what to call you
46:T557,There is no limit to how much you can pay into your Chase current account. Most payments are available almost immediately, although they can sometimes take up to two hours.
There is a daily limit to how much you can move from your Chase account to another UK bank account. This is £25,000 but you can find details in the Spending limits section of the Chase app (under Profile).
You can withdraw up to £500 a day from cash machines (whether in the UK or abroad). If travelling abroad, there is also a £1,500 limit on cash withdrawals from your Chase current account in any calendar month.
CHAPS is not currently supported but it's on our roadmap and we'll let you know when it's about to go live on our coming soon page. Alternatively, you can follow us on Facebook or Twitter to hear more.
How do I shop online if my card is numberless?
Adding money from another bank
47:Tfae,You can now use the Current Account Switch Service (CASS) to switch your bank account to Chase. We'll move your money and your payments to your Chase account. The switch will take seven working days and you can choose any date that works for you, up to 30 days ahead of your planned switch.
Just so you know, you can't take out an overdraft, pay in cash or cheques, or make international payments from your Chase current account.
Start your switch by heading to the app and tapping on Profile.
We'll automatically move your Direct Debits, standing orders and scheduled payments to us. They'll be paid out from your Chase account when the switch is finished. For three years after you switch, any payments accidentally made to your old account will be automatically redirected to us.
But, we won't move any card subscriptions – you'll need to manually add your Chase card details to your subscriptions.
You can switch a current account from any other bank that's signed up to the Current Account Switch Service. You can't switch a joint or business current account for now.
If your application to switch is rejected, you'll see an error in the app. You'll also receive an email from us – it has all the info about why we couldn't complete it.
If you can't access your app, please call our Support Team on 0800 376 333 and they'll help you switch.
You'll still be able to use your other current account during the seven-day switch window. After that, we'll ask your old bank to close your account.
You can still switch your current account to Chase, but your overdraft won't come to us. You'll need to contact your old bank so they can let you know how to deal with your overdraft.
Some banks have individual payment limits so, if your balance is greater than this limit, they will send your balance across in multiple payments.
We'll tell your employer about your new account details, but you should also double check they've made the changes to their systems.
You'll find more info on the switching process in the help and support section of the Current Account Switch Service website.
When buying tickets online, we recommend choosing e-tickets rather than collecting tickets in person. This is because your physical numberless card has different details to the card details you see in the app – so, a ticket machine won't recognise your numberless card as the card used to buy the tickets.
If you choose to collect tickets from a machine, you may need to use your booking reference instead of a card number. You'll usually find this in the booking confirmation email from the company. Or you can try showing your in-app card details at a kiosk.
Finding my card and account details
How long will it take for a refund to show up on my account?
Moving money between your Chase accounts
49:Tea8,We understand that it can be a difficult time when someone close to you dies. We're here to support you when dealing with their Chase finances. There are some initial steps we recommend taking before notifying us of a death. We'll guide you through these steps below.
Before getting in touch with Chase, please make sure you have the following details to hand. It's okay if you don't know all of it, just gather what information you can and we'll do our best to help.
There are also some documents that we'll need to see during this process. Please try to have them ready before you contact us.
Once you've told us who you are and your relationship to the deceased, we'll ask you to verify your identity with one of the following documents.
This means any copy of the death certificate provided to you by a register office. If you haven't registered the death yet, you can do so at your local register office
We can also accept an interim death certificate, a coroner's certificate of the fact of death, or a death certificate issued outside the UK. Certificates issued outside the UK must first be translated to English.
This means either a grant of probate, letters of administration, or a certificate of confirmation, if you have one.
As soon as you're ready, you can contact Chase to inform us of your bereavement. We won't pressure you, and we encourage you to do this in your own time, once you've taken care of the steps we've already covered.
We'll guide you through every step of the process and try to make it as straightforward as possible.
There are multiple ways to notify us of a death once you're ready to do so.
You can call us on 0800 376 3333 from the UK and +44 20 3493 0829 from abroad to speak to a member of our team.
You can also write to us at
Bereavement Team
Chase UK
PO Box 17507,
Edinburgh,
EH12 1PX
Please include a copy of the death certificate provided to you by a register office.
You can email us at bereavements.uk@chase.com
Once you've notified us of a death we’ll update our records and arrange for all communications with the customer to stop. Please bear in mind that communications may not cease immediately, and that we apologise for any distress this may cause.
Our limited offer of a boosted rate on the Chase saver account – launched on 3 June 2024 – has now come to an end. This means you can no longer open a Chase saver account with a boosted rate under this offer. You can still open a Chase saver account and earn 3.85% AER (variable) on top of any money you put aside.
If you already have the 1% AER boost from this offer, you'll have it until 16 Jan 2025.
The Chase saver with a boosted rate is functionally the same as a Chase saver account. However, it includes a 1% AER boost added on top of the Chase saver rate, which is currently 3.85% AER (variable). This extra boost will run until 16 Jan 2025.
You can have up to 10 saver accounts with us at any one time – but only 1 can have a boosted rate. It's also an easy-access account, so your money's not locked away and you can take it out anytime.
We previously had a Chase saver with a boosted rate offer which included a 1% AER boost added on top of the Chase saver rate. This offered a total rate of 5.1% AER (variable), calculated daily and paid monthly until 4 November 2024. This offer is no longer open to customers.
The Bank of England base rate changed on 1 August 2024. This means the new Chase saver rate is currently 3.85% AER (3.78% gross) variable, calculated every day and paid every month.
Your interest rate with the boost is currently 4.85% AER (variable, 4.75% gross), calculated daily and paid monthly until 16 January 2025. After this date, the interest rate will change to the standard variable interest rate for the Chase saver account. We'll let you know when this is about to happen.
Your 1% AER boost is fixed and will be added on top of the standard variable Chase saver rate.
The standard Chase saver rate is tied to the Bank of England base rate. This means 5 business days after the Bank of England base rate changes, the AER of the standard Chase saver will also change to 1.15% below theirs.
From 8 October 2024, the AER on our Chase saver account will change from 1.15% to 1.25% below the Bank of England base rate.
You can find the Bank of England rate on their website For more info about our saver rates, see our interest rates page.
If you're eligible, you'll see an option to open a Chase saver with the boosted rate from 'Save & Invest' in the Chase app. From time to time, we run offers that are available to customers at different points in their relationship with Chase – this is a limited offer that isn't available to everyone right now.
You can only have one Chase saver with a boosted rate at a time, so you won't see this offer if you already have one.
Just so you know – the boosted rate is a limited offer and may be withdrawn at any time. If you decide to close your Chase saver with a boosted rate and open a new saver account, you may not get the boost on the new account.
You can find out which Chase saver with a boosted rate you have from the Chase app. Just head to 'Save & Invest' then tap on your boosted rate account. Next, tap on the interest rate on the account view and you'll see a pop-up with more information on your interest rate – including the end date of your Chase saver with a boosted rate.
4b:T44d,With monthly cashback, you can earn cashback for up to 12 more months after your initial 1% cashback offer ends. Once it's available to you, we'll let you know and add it to your rewards in the app.
Qualification criteria, limits, exceptions and T&Cs apply. If the offer is available to you, you can find these by going to 'Rewards' in the app, then 'Monthly cashback', then 'See T&Cs'. You can also contact us to ask for a copy of the T&Cs.
If you're a new customer looking for information on our 1% cashback offer – including what you can and can't earn cashback on – you'll find that here.
Opening, having or closing a round-up account
4c:T5f1,You can set up multiple accounts to help you manage your money.
To create a new account in the app:
To create a new savings account in the app:
You can have up to 20 accounts open with us at once, with a maximum of 10 saver accounts. Each account will have its own unique account number which you can use to transfer money from another bank. Having more than one account with us won’t impact your credit score.
You can only have one round-up account, which isn't included in the 20 account limit.
You can spend directly from any of the current accounts you create – all with one card. To spend directly from an account:
Adding money from another bank
Creating, deleting or amending a goal
Opening, having or closing a round-up account
4d:Tba2,Open banking allows you to share your financial information – like your balances or transactions – with regulated companies of your choosing, so that they can provide services that are helpful to you.
For example, ever had to print or download bank statements for a loan or mortgage application? Open banking could remove the need to do this, because your bank may be able to connect directly to the lender to share this information.
Paying by open banking may also be faster than making a regular online payment because there's no need to type in your card details or log into your bank account.
Only regulated companies (also known as 'Third Party Providers' or 'TPPs') can provide open banking services. You can find a list of regulated companies on the open banking website here
There are 3 types of open banking providers:
In the UK, open banking:
No – a company can only connect to your account via open banking if you explicitly give them consent to do so.
You control:
To see which companies have open banking access, open the Chase app then:
To remove access, just follow the previous steps, tap on the company, then 'Remove access'.
Or contact the company and remove access directly with them.
If you think a regulated company is using your financial information incorrectly, please contact support.
4e:T82c,
Got a question about a pending card transaction? Let us help you.
When you pay for something with your card, we take the money from your account and set it aside for the merchant to collect. Until the merchant collects it, the transaction will show as 'Pending'.
This process usually takes up to 7 days, but it can be up to 30 days for things like hotel bills or car hire.
When a card payment doesn't go through, the transaction will stay pending until the merchant notifies us. This usually takes up to 7 days, but it can be up to 30 days for things like hotel bills or car hire.
Once the merchant has notified us – or it's been 30 days – we'll cancel the transaction on our side and return the money to you.
If you're charged more than once for something, the merchant will usually collect one of the payments and let us know the others are repeat charges. This usually takes up to 7 days, but it can be up to 30 days for things like hotel bills or car hire.
Once the merchant has notified us – or it's been 30 days – we'll cancel the repeat charges on our side and return the money to you.
Any individual or company you can purchase goods or services from today. Think supermarkets, online retailers, restaurants, airlines, subscriptions, that broadband provider you've been thinking of leaving for two years now, and even that nice lady with the artisanal candles stall at the farmer's market.
How long does it take a refund to show up?
4f:T5f7,Sometimes, we may ask you for more information about money paid into your account, to comply with regulations.
Here are some of the documents you can send to us:
We aren't able to accept:
You can send proof of entitlement to us in the app. Just head to ‘Support’ to send us a message and tap the paperclip icon to upload your documents.
You can now use the Current Account Switch Service to switch your Chase current account to another UK bank. We'll automatically transfer your account balance, Direct Debits and standing orders to the other bank too.
Just so you know, if you've got just one current account with us, switching will close your relationship with Chase. If you'd like to switch from Chase, but still bank with us, you'll need to add another current account before you start your switch.
To add another account in the Chase app, tap 'Add +' on Home, and follow the steps.
If your application to switch has been rejected, you should've received an email from us – it has all the info about why we couldn't complete it.
Yes, you'll still get your usual interest until the day we transfer your balance to the other bank. We'll pay any interest out along with your balance.
No, you can't switch from a sole account with us to a joint account with another bank.
Please wait until your switch is complete, then close your other accounts with us. When that's done, in the Chase app, go to 'Profile', 'Settings' and 'Leave Chase'.
Just so you know, we can't currently welcome you back to bank with us again if you leave.
As we have a limit of £25,000 for external bank transfers, if your balance is greater than this amount it will be split across multiple payments to your chosen bank account.
You'll find more info on the switching process in the help and support section of the Current Account Switch Service website.
Nutmeg's the digital wealth manager that's part of the Chase family. You can now sign up to Nutmeg, or link your existing Nutmeg account, all from the Chase app.
Once that's done, you'll be able to see your investments and top up your pots from the Chase app too.
For info on their products, fees and more, head to Nutmeg's website
As with all investing, your capital is at risk.
To open a Nutmeg account through the Chase app:
Once you've signed up to Nutmeg, your accounts will automatically be linked. To see your pot, head to the Chase app, tap the 'Save & Invest' tab, and you'll see your Nutmeg pots under 'Investments'. Terms and conditions apply.
If you already invest with Nutmeg and would like to link your account, you can do this through the Chase app – you'll just need your Nutmeg login details to hand.
When your accounts are linked, head to the Chase app, tap the 'Save & Invest' tab, and you'll see your Nutmeg pots under 'Investments'. Terms and conditions apply.
When you've linked your accounts, you can pay into any pot (except your pension) straight from the Chase app. You can pay in as little as you like, right up to £25,000 a day.
To pay into a Nutmeg pot, you'll need to set up Nutmeg as a payee (if you haven't already). In the Chase app, tap the 3 dots next to the pot you want to pay into, choose 'Pay in', then 'Add Nutmeg as a payee'.
Then to pay in:
Alternatively, you can still pay into any pot (except your pension) using the Nutmeg app or web dashboard.
You can start with £100 for a LISA or JISA, or £500 for a GIA, stocks and shares ISA or pension. Find out more about minimum investment amounts
Yes, you can instantly unlink them in the Chase app. Just go to 'Profile', 'Permissions and integrations', then scroll to 'Other permissions', tap 'Nutmeg account linking' and 'Unlink your Chase and Nutmeg accounts'. When that's done, you won't see your pots in the Chase app anymore. If you change your mind, you can re-link them anytime.
Please head to Nutmeg's website to learn more about:
You can also book a free call with one of their expert team, and they'll provide tailored guidance based on your investment goals. They can help you decide whether financial planning is right for you, too.
For any other questions, please message our Customer Support Team in the Chase app.
As with all investing, your capital is at risk. The value of your portfolio with Nutmeg can go down as well as up, and you may get back less than you invest. Tax treatment depends on your individual circumstances and may change in the future.
Nutmeg is authorised and regulated by the FCA in relation to certain investment services and restricted advice only. Chase is a trading name of J.P. Morgan Europe Limited. Nutmeg and J.P. Morgan Europe Limited are J.P. Morgan companies. Products provided by Nutmeg are not guaranteed by Chase. Before applying, you should consider if a Nutmeg account and its features are suitable for you and your investment needs.
52:T429,To help protect our customers' accounts, we may hold a payment for further checks if it looks unusual.
If we hold a payment, we'll:
We’ll need to speak to you to get some more details about the payment.
Just head to ‘Support’ to call us directly from the app.
How long will it take for a refund to show up on my account?
53:T12fc,We're sharing details of your Chase current account with credit agencies, and you'll begin to see Chase on your credit profile. When looking to get a loan, borrow money, take out a phone contract or even rent a home, you'll need to prove that you can pay back what you owe. This is where CRAs come in – they're the go-to for when companies want to see a full picture of your finances.
We've put together some info about why we're sharing data, plus what this could mean for you and your credit score.
We share information with CRAs to help them build a more complete picture of your finances. You'll also become more visible to lenders – it'll help them make better decisions about whether they should lend to you, and how much.
We report to TransUnion and Equifax, the UK's major CRAs. Just so you know, this is something most banks do and it's not something you can opt out of.
We've started to report to Equifax more recently, so don't worry if you don't see your Chase account on your Equifax credit report straight away.
When we start reporting to Experian too, we'll update this info.
We'll share some personal information to help the CRAs identify you. This includes your first name, surname and home address.
We'll also share some details about your Chase current accounts such as:
We won't share things like:
TransUnion and Equifax will use the info we share with them to help make sure your credit profile has the correct details and is properly updated. You'll find more details about how credit reference agencies use your info by checking their Credit Reference Agency Information Notices:
If your address is wrong, please update it in the Chase app:
If you're moving to an address outside the UK, please let us know. Just go to 'Support' in the app – we're here 24/7.
No, we won't carry out any soft or hard checks on you. Sharing your current account info with credit agencies isn't a form of credit check.
No, we don't carry out credit checks when you apply for a Chase account.
However, we do use CRAs to make sure you pass fraud checks. Lenders won't see the info shared at that point, and it won't affect your credit score.
No, we won't close your account because of a low credit score.
We won't report any missed Direct Debits. But if you miss a payment with another company, they might report this to the CRAs themselves and charge fees. You should be able to see these within their terms and conditions.
Small negative balances, such as tube spending, shouldn't affect your credit score. But CRAs will see larger negative balances – they'll appear just like an unplanned overdraft and could affect your credit score.
If you've got more than one Chase current account, we'll share just one record that covers all your accounts. This means you'll see just one entry for Chase on your credit profile.
Millions of people are affected by the humanitarian crisis in Ukraine. Donating to these four charities is a great start if you’d like to help.
JPMorgan Chase has announced $10 million to support the humanitarian relief efforts in Ukraine. We're also matching employee donations dollar-for-dollar to select humanitarian relief organisations to maximise our collective impact.
55:T539,No, we block any payment we identify as a crypto asset transaction. If you try to make a bank transfer or card payment to a crypto exchange, we'll decline it and no money will leave your account.
If a payment isn't identified as a crypto transaction, we won't automatically block it.
We've made this decision because fraudsters often use crypto assets to steal large sums of money from people. Blocking these payments is one of the ways we help keep you and your money safe.
Yes. We'll only block crypto payments going out from your Chase account.
We regularly review our policies, but helping to keep you and your money safe will always be our priority – so we can't guarantee that this policy will change.
If you've sent money to yourself or someone else, the transfer can show as pending while we run checks to help make sure your account is safe.
This means it might take a little longer for the money to reach its destination, sometimes up to two hours. We'll let you know if there are any issues with your payment.
If we're holding a payment because we need more information from you, we'll let you know and ask you to get in touch. More about held payments.
Most transfers should take no more than a few minutes to go through, although they can sometimes take up to two hours.
If you're expecting money to arrive in your account and it's been over two hours, please contact the bank or the person/company who sent it as it may be a problem at their end.
You can send up to £25,000 a day from your Chase accounts to other UK bank accounts. You can find more details in the Spending limits section of the Chase app (under Profile).
First, check the money has left your account. If it has left your account and is still not showing in your investment pot after two hours, please get in touch with Nutmeg
How long will it take for a refund to show up on my account?
Adding money from another bank
How your balance is calculated
59:{"key":"faqs/popular-topics","title":"Popular topics","location":"support"} 5a:{"key":"faqs/new-to-chase","title":"New to Chase","location":"support"} 5b:{"key":"faqs/managing-your-account","title":"Managing your account","location":"support"} 5c:{"key":"faqs/managing-your-profile","title":"Managing your profile","location":"support"} 5d:{"key":"faqs/using-your-card","title":"Using your card","location":"support"} 5e:{"key":"faqs/payments-and-transactions","title":"Payments and transactions","location":"support"} 5f:{"key":"faqs/chase-on-your-mobile","title":"Chase on your mobile","location":"support"} 60:{"key":"faqs/investments","title":"Investments","location":"support"} 61:{"key":"faqs/useful-information","title":"Useful information","location":"support"} 58:["$59","$5a","$5b","$5c","$5d","$5e","$5f","$60","$61"] 2:[["$","$L1a",null,{"notification":"support"}],["$","div",null,{"className":"tw-container","children":[["$","h1",null,{"className":"ui-h1 tw-mb-6 tw-mt-4 tw-text-primary lg:tw-mt-6","children":"How can we help you?"}],["$","div",null,{"className":"tw-w-full md:tw-w-3/5 lg:tw-w-1/2 xl:tw-w-2/5","children":["$","$1b",null,{"children":["$","$L1c",null,{"data":{"articles":[{"slug":"wheres-my-card/","date":"$D2022-05-13T12:00:00.000Z","title":"When will I get my card?","content":"$1d","category":"faqs/new-to-chase","relatedArticles":"$undefined"},{"slug":"forgot-login-details/","date":"$D2021-09-01T12:56:00.000Z","title":"Forgot login details","content":"If you've forgotten your passcode, you'll need to reset it to get back into the app. To do this, open the app and tap the 'Forgot passcode?' button on the login screen, then follow the instructions given. You'll need to have some ID ready to prove that it's really you.
\nWe’ll send you an SMS to let you know once your ID has been verified and your passcode can be reset.
\nThis depends on how soon the merchant processes your refund. Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.
\nIf you're waiting for a refund that hasn't appeared, we suggest that you contact the merchant to ensure they've processed it. If it's been more than a week since the refund was processed by the merchant, please call or chat to us in the app for further support.
\nYou can find the PIN for your numberless card in the Chase app. Here's how:
\nTo change your PIN, go to a cash machine and use 'PIN services'.
\nIf your PIN isn't working, it could be blocked. To unblock it, go to a cash machine and use 'PIN services'.
\nIf it's still not working:
\nWe'll keep your balance as up-to-date as possible.
\n
\nSome transactions may take time to clear, but we usually get notified as you make them. We'll treat these transactions as done by updating your balance as soon as we know about them.
\n
\nThis means your balance will show you how much money you have to spend right now, and will normally be updated as soon as you buy something, use your card, or send money.
Adding money from another bank
\n\n\nCreating, deleting or amending a goal
\nOpening, having or closing a round-up account
\n","category":"faqs/managing-your-account","relatedArticles":"$undefined"},{"slug":"joining-chase/","date":"$D2021-09-01T12:56:00.000Z","title":"Joining Chase","content":"$1e","category":"faqs/new-to-chase","relatedArticles":"$undefined"},{"slug":"travel-with-chase/","date":"$D2021-09-01T12:56:00.000Z","title":"Travelling with Chase","content":"$1f","category":"faqs/popular-topics","relatedArticles":"$undefined"},{"slug":"change-contact-details/","date":"$D2021-09-01T12:56:00.000Z","title":"Changing your contact details","content":"$20","category":"faqs/managing-your-profile","relatedArticles":"$undefined"},{"slug":"adding-chase-to-apple-wallet/","date":"$D2022-03-13T11:49:00.000Z","title":"Adding Chase to Apple Wallet","content":"$21","category":"faqs/using-your-card","relatedArticles":"$undefined"},{"slug":"paying-someone-new/","date":"$D2021-09-01T12:56:00.000Z","title":"Paying someone new","content":"It's quick and easy to pay someone new.
\nWhen adding a new payee, we'll provide you with some guidance to help tell if they're trustworthy.
\nOnce a new payee has been added to your payee list you'll be able to pay them as you would normally.
\n","category":"faqs/payments-and-transactions","relatedArticles":[{"title":"Direct Debits","slug":"direct-debits/"},{"title":"Finding my card and account details","slug":"find-card-details/"},{"title":"Disputing a transaction","slug":"disputing-transaction/"},{"title":"How long will it take for a refund to show up on my account?","slug":"refunds/"},{"title":"Can I install Chase on another device?","slug":"multiple-devices/"}]},{"slug":"interest-rates-explained/","date":"$D2021-09-01T12:56:00.000Z","title":"Interest rates","content":"$22","category":"faqs/popular-topics","relatedArticles":"$undefined"},{"slug":"update-my-chosen-name/","date":"$D2021-09-01T12:56:00.000Z","title":"Letting us know what to call you","content":"At Chase we're committed to making everyone feel welcome. So if you use a name that isn't your legal name, we want to use it too.
\nTo tell us what to call you just go to the 'Support' section of the Chase app and chat to a member of our team. Once you've confirmed your name to us, we'll update our records and start using it to address you both in the app, and in future calls and messages.
\nUnfortunately we can only issue statements and certain documents to you using your legal name.
\nAdding money from another bank
\nHow your balance is calculated
\n\n\nCreating, deleting or amending a goal
\n","category":"faqs/managing-your-profile","relatedArticles":"$undefined"},{"slug":"change-your-passcode/","date":"$D2021-09-01T12:56:00.000Z","title":"Changing your passcode","content":"You can change your passcode quickly and easily from within the app.
\nThere are two ways to share your account details with someone else:
\nYou'll see your sort code and unique account number, and you can tap to 'Share account details'. Make sure to only share your details with people you trust.
\n","category":"faqs/managing-your-account","relatedArticles":[{"title":"Adding money from another bank","slug":"adding-money/"},{"title":"Paying someone new","slug":"paying-someone-new/"},{"title":"Opening more accounts","slug":"opening-more-accounts/"},{"title":"Creating, amending or deleting a goal","slug":"creating-goals/"},{"title":"Opening, having or closing a round-up account","slug":"managing-round-ups/"}]},{"slug":"disputing-transaction/","date":"$D2021-09-01T12:56:00.000Z","title":"Disputing a transaction","content":"$23","category":"faqs/payments-and-transactions","relatedArticles":"$undefined"},{"slug":"marketing-preferences/","date":"$D2021-09-01T12:56:00.000Z","title":"Managing your marketing and notification preferences","content":"$24","category":"faqs/managing-your-profile","relatedArticles":"$undefined"},{"slug":"logging-out/","date":"$D2022-04-07T11:20:00.000Z","title":"Logging out","content":"$25","category":"faqs/chase-on-your-mobile","relatedArticles":"$undefined"},{"slug":"cashback-general-faq/","date":"$D2022-06-14T09:49:00.000Z","title":"I need help with cashback","content":"$26","category":"faqs/popular-topics","relatedArticles":"$undefined"},{"slug":"nutmeg-investment-pots/","date":"$D2024-08-19T15:51:00.000Z","title":"Creating a new Nutmeg pot","content":"$27","category":"faqs/investments","relatedArticles":[{"title":"Statements and documents","slug":"statements/"},{"title":"See your Nutmeg investments in the Chase app","slug":"see-your-nutmeg-investments-in-the-chase-app/"},{"title":"FSCS protection","slug":"fscs-protection/"}]},{"slug":"adding-chase-to-google-pay/","date":"$D2022-03-13T11:56:00.000Z","title":"Adding Chase to Google Pay","content":"$28","category":"faqs/using-your-card","relatedArticles":"$undefined"},{"slug":"creating-goals/","date":"$D2021-09-01T13:14:00.000Z","title":"Creating, amending or deleting a goal","content":"$29","category":"faqs/managing-your-account","relatedArticles":"$undefined"},{"slug":"joint-accounts/","date":"$D2021-09-01T12:56:00.000Z","title":"Joint accounts","content":"Sorry, we don’t currently offer joint accounts. You can, however, apply to open a Chase account in your own name.
\nYou can move money between your Chase accounts instantly.
\nHere's how:
\nHere's how:
\nOnce you’ve moved money out, you can’t move it back in.
\n","category":"faqs/managing-your-account","relatedArticles":[{"title":"How we work out your round-ups","slug":"round-ups-extra-info/"},{"title":"Opening, having or closing a round-up account","slug":"managing-round-ups/"},{"title":"Collecting tickets","slug":"collecting-tickets/"},{"title":"Switching to Chase","slug":"switching-to-chase/"},{"title":"How your balance is calculated","slug":"daily-balance/"}]},{"slug":"confirming-your-tax-residence/","date":"$D2021-09-01T12:56:00.000Z","title":"Confirming your tax residence","content":"$39","category":"faqs/new-to-chase","relatedArticles":"$undefined"},{"slug":"lost-stolen-faulty-card/","date":"$D2021-09-01T12:56:00.000Z","title":"Lost, stolen or damaged card","content":"$3a","category":"faqs/using-your-card","relatedArticles":"$undefined"},{"slug":"moving-abroad/","date":"$D2021-09-01T12:56:00.000Z","title":"Moving abroad","content":"$3b","category":"faqs/useful-information","relatedArticles":"$undefined"},{"slug":"adding-money/","date":"$D2021-09-01T12:56:00.000Z","title":"Adding money from another bank","content":"You’ll need your account details to arrange a transfer from another bank to your Chase account. There are two ways to see and share your account's unique number and sort code in the app:
\nJust so you know, once your balance across any Chase saver accounts reaches £1m you won't be able to pay in any more.
\nWe accept Faster Payments and BACS. At the moment we can't accept CHAPS or Swift payments. Faster Payments can sometimes take longer than expected to come through, especially if it's a larger amount.
\nUse the following address when setting up a new BACS payment:
\nChase UK
\n25 Bank Street
\nLondon E14 5JP
\n","category":"faqs/popular-topics","relatedArticles":[{"title":"Finding my card and account details","slug":"find-card-details/"},{"title":"Payment and spending limits","slug":"moving-money/"},{"title":"Moving money between your Chase accounts","slug":"moving-money-between-your-chase-accounts/"},{"title":"Paying someone new","slug":"paying-someone-new/"},{"title":"Switching to Chase","slug":"switching-to-chase/"}]},{"slug":"direct-debits/","date":"$D2021-09-15T09:58:00.000Z","title":"Direct Debits","content":"$3c","category":"faqs/payments-and-transactions","relatedArticles":[{"title":"Paying someone new","slug":"paying-someone-new/"},{"title":"Statements and documents","slug":"statements/"},{"title":"Logging out","slug":"logging-out/"},{"title":"Disputing a transaction","slug":"disputing-transaction/"},{"title":"Pending card transaction","slug":"pending-card-transaction/"}]},{"slug":"activating-your-card/","date":"$D2021-09-01T12:56:00.000Z","title":"Activating your card","content":"$3d","category":"faqs/new-to-chase","relatedArticles":"$undefined"},{"slug":"opening-a-saver-account/","date":"$D2022-06-15T14:54:00.000Z","title":"Opening a saver account","content":"$3e","category":"faqs/new-to-chase","relatedArticles":"$undefined"},{"slug":"downloading-the-chase-app/","date":"$D2021-09-15T11:07:00.000Z","title":"Downloading the Chase app","content":"Simply head to your app store and search for 'Chase UK' to download the app.
\nYour smartphone will need to run iOS 14.1 and above, or have access to Google Play on Android 8.1 and above.
\nSome devices are not supported due to hardware limitations.
\niOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
\nGoogle Play and Android are trademarks of Google LLC.
\nSubject to our own internal checks, you can let someone else manage your account if you've granted them a Power of Attorney (POA) for your financial affairs.
\nIf you have a POA and would like to know more, speak to one of our team with a call or a chat via the 'Support' section of the Chase app.
\nHow your balance is calculated
\n\n\nCreating, deleting or amending a goal
\n","category":"faqs/managing-your-account","relatedArticles":"$undefined"},{"slug":"fscs-protection/","date":"$D2021-09-01T12:56:00.000Z","title":"FSCS protection","content":"Your eligible deposits held by a UK establishment of J.P. Morgan Europe Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
\nAny deposits you hold above the limit are unlikely to be covered.
\nPlease click here for further information or visit www.fscs.org.uk .
\n
Sorry, Chase accounts can’t be used to send or receive money internationally yet.
\nHow long will it take a refund to show up?
\n","category":"faqs/payments-and-transactions","relatedArticles":"$undefined"},{"slug":"accessibility/","date":"$D2022-02-07T10:31:00.000Z","title":"Accessibility","content":"$45","category":"faqs/useful-information","relatedArticles":"$undefined"},{"slug":"moving-money/","date":"$D2022-05-16T09:37:00.000Z","title":"Payment and spending limits","content":"$46","category":"faqs/popular-topics","relatedArticles":"$undefined"},{"slug":"closing-an-account/","date":"$D2021-09-01T12:56:00.000Z","title":"Closing an account","content":"If the account you want to close has a positive balance, you can close it immediately.
\nOnce you've closed an account, you'll still be able to see your statements for up to six years after their generation in the app.
\nHow your balance is calculated
\n\n\nMoving money between your Chase accounts
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