Chase is a registered trademark, and a trading name of J.P. Morgan Europe Limited.
\nJ.P. Morgan Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 124579. Registered in England & Wales with company number 938937. Our registered office is 25 Bank Street, Canary Wharf, London, E14 5JP, United Kingdom.
\nNutmeg Saving and Investment Limited is authorised and regulated by the Financial Conduct Authority in relation to certain investment services and restricted advice only. Nutmeg and J.P. Morgan Europe Limited are J.P. Morgan companies. Investment products and services are provided by Nutmeg through the Chase app and are not guaranteed by Chase.
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logo",{"children":"$L32"}],["$","li","FSCS,FSCS",{"children":["$","$L29",null,{"href":"/legal/fscs-protection/","trackingActionLabel":"FSCS","sectionLabel":"Footer","resetFocusAfterClick":true,"className":"tw-transition-colors tw-p-0 tw-m-0 tw-border-0 tw-underline-offset-4 tw-underline active:tw-text-blue10 focus-visible:tw-ring-offset-1 focus-visible:tw-outline-none focus-visible:tw-ring-2 focus-visible:tw-ring-focusRing tw-decoration-transparent hover:tw-decoration-transparent tw-block tw-py-2 tw-text-grey40 hover:tw-text-blue30 tw-gap-8","children":["$L33"],"tabIndex":0,"disabled":"$undefined","data-variant":"link","role":"link","ref":null}]}]]}]]}]]}]]}],["$","div",null,{"children":["$","hr",null,{"className":"tw-border-none tw-absolute tw-left-0 tw-m-0 tw-h-px tw-w-screen tw-bg-grey60"}]}]],["$","div",null,{"className":"tw-relative tw-flex tw-flex-col tw-gap-4 tw-py-16 tw-text-grey40 [&>*]:tw-m-0 [&>*]:tw-text-sm","children":[["$","div","Chase is a registered trademark, and a trading name of J.P. Morgan Europe Limited.
\nJ.P. Morgan Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 124579. Registered in England & Wales with company number 938937. Our registered office is 25 Bank Street, Canary Wharf, London, E14 5JP, United Kingdom.
\nNutmeg Saving and Investment Limited is authorised and regulated by the Financial Conduct Authority in relation to certain investment services and restricted advice only. Nutmeg and J.P. Morgan Europe Limited are J.P. Morgan companies. Investment products and services are provided by Nutmeg through the Chase app and are not guaranteed by Chase.
\n",{"className":"tw-prose","children":[["$","p","0",{"children":"Chase is a registered trademark, and a trading name of J.P. Morgan Europe Limited."}],["$","p","1",{"children":"J.P. Morgan Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 124579. Registered in England & Wales with company number 938937. Our registered office is 25 Bank Street, Canary Wharf, London, E14 5JP, United Kingdom."}],["$","p","2",{"children":"Nutmeg Saving and Investment Limited is authorised and regulated by the Financial Conduct Authority in relation to certain investment services and restricted advice only. Nutmeg and J.P. Morgan Europe Limited are J.P. Morgan companies. Investment products and services are provided by Nutmeg through the Chase app and are not guaranteed by Chase."}]]}]]}]]}]}]}]],["$","div",null,{"data-testid":"Layout-main-layout"}]] 34:Ta0a,From 7 April 2025, you can earn 1% cashback – up to £15 a month – when you use your debit card in the UK and Channel Islands to buy groceries, everyday transport, fuel and electric charging points1.
Here are some examples of where you can earn cashback.
Category |
For example |
Good to know |
|---|---|---|
| Grocery stores and supermarkets | Sainsbury's, Tesco and Waitrose | Excludes some food delivery services, like Deliveroo. You also might not earn cashback if you pay through Curve or Klarna |
| Miscellaneous food stores, convenience stores and some specialty markets | Costcutter, Londis, Spar | Excludes alcohol merchants, like Majestic Wine |
| Local and suburban commuter passenger transport, including trams | Edinburgh Trams, Transport for London (TfL), Trentbarton | Includes topping up Oyster cards, and excludes taxis |
| Ferries | Sandbanks Ferries, Stena Line | |
| Buses, including charters and tour buses | Arriva, National Express, Stagecoach | |
| Railways | Major train lines, like Great Western Railway and South Western Railway, as well as Eurostar, National Rail and Trainline | |
| Service stations and petrol pumps | BP, Esso, Shell | Includes buying petrol at major supermarkets |
Electric vehicle charging points |
GRIDSERVE, Instavolt, Pod Point | Excludes charging points at home |
Merchants are given a specific code based on the type of things they sell. This is called a Merchant Category Code (MCC). We don't assign or decide a merchant's MCC – but we use their code to work out whether you can earn cashback on a purchase. Just so you know – sometimes purchases might seem eligible for cashback, but aren't because of their MCC.
1. Exceptions apply. Qualification criteria and T&Cs may apply. May be changed or withdrawn. You'll find more details about your cashback offer in the Chase app – go to the 'Spend' tab, tap 'Rewards' and select your cashback offer.
35:T846,To log a complaint, please get in touch with us via ‘Support’ in the app. We’ll speak to you about your complaint and work together to try and find a resolution. Alternatively, you can write to us using Freepost at Chase UK, PO Box 17507, Edinburgh, EH12 1PX
If we can, we’ll solve your complaint within the first 3 working days and send you a letter. However, sometimes we might need a little more time to investigate thoroughly. If this happens we’ll send you an acknowledgement within 5 working days, although we’ll try to do it sooner.
We’ll aim to resolve your complaint as quickly as possible, but it could take up to 8 weeks. We'll send a Final Response Letter which will explain our investigation and resulting resolution. If your complaint is payment related, we’ll aim to find a solution within 15 working days. In exceptional circumstances we may extend that up to 35 working days.
If you’re unhappy with our decision or you haven’t received a final response after 8 weeks (35 working days for payment-related complaints), you can ask the Financial Ombudsman Service to look into it for you. They’ll do so free of charge – but you must contact them within 6 months of our response.
They can be contacted using the following details:
Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR
Tel: 0800 023 4567
If you would like further information about the Financial Ombudsman Service, you can find it on their website: www.financial-ombudsman.org.uk
A 'dispute' is a process you can start if there's an issue with your transaction. The disputes process means you can ask us to try and reclaim your money if you've been incorrectly charged or had purchase issues that you couldn't resolve with the merchant.
This page covers how to raise a dispute relating to your debit card. For information on what to do for disputes on your credit card, please read this faq.
If something goes wrong with a transaction, it's best to contact the merchant first. The merchants can normally solve your issue faster than we can. You can see the reasons why you might want to raise a dispute below.
If you don't recognise a transaction after searching the merchant's name, please contact us immediately.
You can dispute a debit card transaction after you’ve:
For things like hotels, taxis and car rentals, we recommend waiting for the transaction to complete before getting in touch. Deposits and bookings can stay in 'Pending' a little longer than other transaction types.
If your transaction is marked as 'Pending', we can't raise a dispute. Pending transactions normally clear after 7 days. If it's been over 7 days, and the money has left your account, then you can raise a dispute.
If a transaction is marked as 'Pending' you'll see this on your transaction details screen. Tap the transaction you want to see, and scroll down to see the payment status. This will say 'Pending', 'Complete' or 'Declined'.
If it's been over 7 days, and the money has left your account you can raise a dispute.
Please note that deposits for things like hotels, taxis, and car rentals can take a little longer than other transaction types to clear. Please wait until the transaction is complete before getting in touch.
Once you've checked the transaction status says 'Completed' and contacted the merchant about any issues, you can raise a dispute by:
1. Selecting the completed transaction you want to dispute
2. From the transaction details screen, tap 'Something wrong?'
3. Send us a message along with proof of purchase, any communication you’ve had with the merchant, details about the payment and any other evidence you might have.
If you don’t recognise a transaction, contact us through the app immediately.
At Chase, we follow the Mastercard disputes process, which can take a few months. We recommend contacting the merchant first, as they can often resolve issues faster.
After you submit a dispute, we'll review it and respond within 7-10 working days. There are 3 possible outcomes at this point:
There are a few different reasons why you might want to raise a dispute:
If you buy something and don't receive it, you can raise a debit card transaction dispute. This can be done if:
The dispute needs to be raised within 120 days from the expected delivery or service date.
A recurring payment is when a merchant takes a regular payment from your account via your debit card. However, you can raise a debit card transaction dispute if:
We’ll need to see evidence that you have cancelled the subscription.
The dispute needs to be raised within 120 days from the transaction date.
Sometimes goods or services don’t turn out as expected. If this happens, we recommend contacting the merchant first to resolve the issue. If they don’t offer you a refund or an alternative, then you can raise a dispute.
You'll need to show us a description of the goods you thought you were getting, and evidence of how the goods differ from this.
The dispute needs to be raised within 120 days from the expected delivery or service date.
37:T117a,Here at Chase, we're committed to making our products as accessible as possible so that we can help you bank better whatever your needs.
We can provide alternative accessible formats for statements, legal documents, and e-letters. These are available in braille, large print, audio and coloured paper. Just contact our support team to request any of these.
If you're deaf, hard of hearing, or have a speech disability, you can call us via the Relay UK app, or by dialling 18001-08082341115 from a textphone.
We have partnered with SignVideo where you can get in touch with us via a BSL interpreter.
Customers with hearing difficulties can also chat with our support agents by sending them a message in the app. You'll speak with the same experts who operate our phone lines and be given the same care and attention as anyone who calls us would.
With Apple Pay and Google Pay, you can make payments in person and online, without the need for Chip & PIN or having to enter your details every time. You can use your card with PayPal, for quick and easy online payments.
You can use your card with Apple Pay or Google Pay to make payments at most retailers.
To add your card to Apple Pay - open the Chase app and go to 'Home'. Tap 'See card' then 'Add to Apple Wallet' and follow the steps on your screen until your card has been added.
To add you card to Google Pay - open the Chase app and go to 'Home'. Tap 'See card' then 'Add to Google Pay' and follow the steps on your screen until your card has been added.
You can use Apple Pay, Google Pay and PayPal to make payments online.
To add your card to PayPal - open the Chase app and go to 'Home'. Tap 'See card' then 'Manage card', then 'Add card to PayPal'. Follow the steps on your screen until your card has been added.
To view your card details - open the Chase app and go to 'Home'. Tap 'See card' then 'See details'.
To help keep your money safe, we'll sometimes ask you to complete an extra security step when you're buying something online. If we do, you may need to enter your Chase passcode - this should be compatible with assistive technology such as screen readers.
You can use your physical card to withdraw cash at a cash machine. Use the LINK Cash Locator to find accessible cash machines near you.
Apple Pay and Apple Wallet are trademarks of Apple Inc. Google Pay is a trademarks of Google LLC.
We strive to meet the globally recognised accessibility standards set out by the World Wide Web Consortium (W3C). If you use assistive technology we recommend installing the latest version of Chrome, Firefox or Safari.
Letting someone else manage your account
Letting us know what to call you
38:T5de,Sometimes, we may ask you for more information about money paid into your account, to comply with regulations.
Here are some of the documents you can send to us:
We aren't able to accept:
You can send proof of entitlement to us in the app. Just head to ‘Support’ to send us a message and tap the paperclip icon to upload your documents.
We send your card once your account is fully opened. Normally, this takes about 5 to 7 working days, depending on the post. If you haven't received your card within 10 working days, please contact our customer support team for an update.
Open the app and tap 'See card' on Home. You'll find your card details under 'See details'. You can use them straight away to shop online and get 1% cashback when you use your debit card to buy some of your essentials.
18+, UK residents. Eligibility applies. 1% cashback on groceries, everyday transport, fuel and electric charging points for your first year as a new customer. Max £15 per month. Exceptions apply. May be changed or withdrawn.
Add your card to your digital wallet for a fast and private way to pay. Just tap on the Chase logo at the top of 'Home', then tap the 'Add to Apple Wallet' or 'Add to G Pay' button and follow the instructions.
Google Pay is a trademark of Google LLC
We understand that it can be a difficult time when someone close to you dies. We're here to support you when dealing with their Chase finances. There are some initial steps we recommend taking before notifying us of a death. We'll guide you through these steps below.
The Death Notification Service allows you to notify multiple banks about your loss in one go. Using the DNS also means you'll save time by not needing to send us a copy of the death certificate or complete ID checks, if you're the notifier. To get started, please complete the DNS online form and we’ll be in touch with you within 10 working days to let you know what the next steps are.
If you're not planning to use the DNS before getting in touch with Chase, please make sure you have the following details to hand. It's okay if you don't know all of it, just gather what information you can and we'll do our best to help.
There are also some documents that we'll need to see during this process. Please try to have them ready before you contact us.
Once you've told us who you are and your relationship to the deceased, we'll ask you to verify your identity with one of the following documents.
This means any copy of the death certificate provided to you by a register office. If you haven't registered the death yet, you can do so at your local register office
We can also accept an interim death certificate, a coroner's certificate of the fact of death, or a death certificate issued outside the UK. Certificates issued outside the UK must first be translated to English.
This means either a grant of probate, letters of administration, or a certificate of confirmation, if you have one.
As soon as you're ready, you can contact Chase to inform us of your bereavement. We won't pressure you, and we encourage you to do this in your own time, once you've taken care of the steps we've already covered.
We'll guide you through every step of the process and try to make it as straightforward as possible.
There are multiple ways to notify us of a death once you're ready to do so.
You can call us on 0800 376 3333 from the UK and +44 20 3493 0829 from abroad to speak to a member of our team.
You can also write to us at
Bereavement Team
Chase UK
PO Box 17507,
Edinburgh,
EH12 1PX
Please include a copy of the death certificate provided to you by a register office.
You can email us at bereavements.uk@chase.com
Once you've notified us of a death we’ll update our records and arrange for all communications with the customer to stop. Please bear in mind that communications may not cease immediately, and that we apologise for any distress this may cause.
You can switch your Chase current account to any other UK bank that's signed up to the Current Account Switching Service. You'll need to start the switch from your other bank – then your account balance, Direct Debits, standing orders and scheduled payments will be automatically transferred to your current account with the other bank.
If you only have one current account with us, we'll automatically close your account and you'll leave Chase once your switch is complete. Please keep in mind that currently, you can't come back and bank with us if you leave.
Before you try to switch, please make sure you've closed or cancelled the following accounts or products:
If you have a credit card, you'll also need to pay off your balance before switching.
This is because your switch will be rejected if you try to close your current account but still have other accounts or products open, or have an outstanding credit card balance.
Please make sure you transfer any money left in your rewards balance before you switch – otherwise this money will be lost.
If you'd like to switch your current account to another bank but still bank with us, you can ask your other bank to do a 'partial switch' instead (if they offer this). Then your other bank will move over your Direct Debits, standing orders and scheduled payments without closing your Chase account.
Alternatively, you can open another current account in your Chase app before you start your switch. To add another account in the Chase app, tap 'Add +' on 'Home', and follow the steps.
You can switch and still keep banking with us.
If your application to switch has been rejected, we'll contact you with more information about why we couldn't complete it. Please follow our instructions on what to do next before attempting to switch again. If you need help in the meantime, you can get in touch with our support team at any time.
To leave Chase, you'll need to close or cancel any other accounts or products you have with us, so you only have one current account left open. This includes:
If you have a credit card, you'll also need to pay off your balance before trying to switch. This is because your switch will be rejected and you won't be able to close your last current account if you still have an outstanding credit card balance.
Make sure you transfer any money left in your rewards balance before you leave – otherwise this money will be lost.
Once you've closed all your other accounts, head to the Chase app and follow these steps:
But please don't do this if you're in the middle of switching to another bank, as this will cancel your switch.
You'll find more info on the switching process in the help and support section of the Current Account Switch Service website
3c:T11de,If you're interested in applying for a credit card with us, you're in the right place. Here you'll find some of the most commonly asked questions about our eligibility checks and the application process.
In order to get a credit card with us, you'll need to:
A credit score is a rating based on how you manage your finances. Using your credit score, lenders will assess your ability to pay back money you borrow. The higher your credit score, the more likely you are to be accepted for credit products.
Your commitments, how quickly you pay back money you owe and the way you manage your accounts all play a part in determining your credit score.
We've got a lot of info about credit scores and how to improve them.
The credit limit you're given is based on data we get from credit referencing agencies (like your credit score) as well as the amount we, as a responsible lender, believe you can afford. The higher your credit score, the higher your credit limit is likely to be.
To get a view of your finances, we check your credit file with TransUnion or Equifax – or sometimes both if we need more info. If you'd like to know what information credit reference agencies have about you, you can get in touch with them using the details provided under the 'What can I do if I'm not eligible or my application was rejected?' FAQ below.
We also use information provided to us by other third parties such as Cifas, the UK's fraud prevention service.
We might determine you ineligible for a credit card with us for a number of reasons, including the following:
A low credit score or poor credit history, including missed payments or bankruptcy
Insufficient income or a having a lot of existing debt
Unstable employment or having too many existing credit accounts
Inaccurate information on your application, like an old address or incorrect income
Having too many credit application in a short period of time on your credit file
If a decline was unexpected, it's worth checking your statutory credit report on the Equifax and TransUnion websites to note any activity you don't recognise. You can do this for free anytime – and the information gets updated every month. You can also get in touch with them using these details:
Equifax Ltd
Customer Service Centre
PO Box 10036
Leicester
LE3 4FS
Tel: 0800 014 2955
TransUnion
One Park Lane
Leeds
West Yorkshire
LS3 1EP
Tel: 0330 024 7574
You can also ask for a copy of information held about you from Cifas. You can do this by completing a Data Subject Access Request (DSAR) online – it's free of charge.
There's also plenty of advice on how to improve your credit score from credit agencies, MoneyHelper and in our credit score article.
To check your eligibility for a credit card, we'll perform a 'soft check' on your credit file. This won't affect your credit score, and other lenders won't be able to see whether you're eligible or not after it's done.
If you're eligible for a credit card, we'll perform a 'hard check' as part of your application to make sure you're suitable for it. Hard checks show up on your credit report, so companies will be able to see that you've applied and the result of your application. Hard checks can also have an impact on your credit score.
3d:T6f7,Thank you for joining Chase! You'll need to activate your numberless card before you can use it.
Here's how:
You can also find your card details in the app by tapping on the Chase logo at the top of 'Home'. This means you can shop online even before your numberless card arrives.
Add your card to your digital wallet for a fast and private way to pay. Just tap on the Chase logo at the top of 'Home', then tap the 'Add to Apple Wallet' or 'Add to G Pay' button and follow the instructions.
You can get cashback on your everyday debit card spending, including when you spend with Apple Pay and Google Pay.
18+, UK residents. Eligibility applies. 1% cashback on debit card spending on groceries, everyday transport, fuel and electric charging points for your first year as a new customer. Max £15 per month. Exceptions apply. May be changed or withdrawn.
Google Pay is a trademark of Google LLC
Adding money from another bank
Finding my card and account details
3e:T9ff,The UK Data Protection Act of 2018 gives you certain rights over the data we hold about you. Under the right circumstances, these include rights to:
You may request that we delete the personal data we hold about you if:
If you raise a request asking us to delete your data, we can't erase any personal data that we're legally required to keep. For instance, we won't delete personal details and identifiers, authentication data, financial and transaction data, or data that has been used to provide services and communicate with you. This is because the data records the history of your relationship with us, and we're required to keep it.
We'll keep your data only for as long as we need to, in line with our data retention policy. How long we keep the data for is determined by a number of criteria, including the type of data and regulation that applies to Chase.
To exercise any of these rights, just head to 'Support' in the Chase app. Then message or call us to raise a 'rights request'. You can also reach out to us at privacyteam.chaseuk@jpmorgan.com if you prefer. Please refer to our Privacy Policy for further information.
3f:T512,To open a Chase saver account, you'll first need to bank with Chase – that means downloading the app and completing your application. The first account we open for you will be a current account.
Once you're a customer, you can open and manage your Chase saver account in the Chase app. You don't need to pay anything in when you open this account.
How do I shop online if my card is numberless?
Adding money from another bank
40:T5b1,To help you keep on top of your finances, we'll sometimes send you a push notification, SMS, or email.
Here are some examples of the types of push notifications you can expect to receive:
If you want to opt out of marketing information, just do the following:
To unsubscribe from marketing emails, you can also follow the 'unsubscribe' link in the footer. Push notifications can be switched off completely for the Chase app in your device settings. If you choose to switch off push notifications, we'll continue to send you critical information via SMS and email.
Adding money from another bank
How your balance is calculated
Creating, deleting or amending a goal
41:T8a5,You can add your card to Apple Wallet in the Chase app. Here's how:
Or, you can use the Apple Wallet app on any supported device to add your Chase card.
Set your Chase card as your preferred way to pay with Apple Pay, and, if you're earning cashback, you could still get it when paying with Apple Pay. Exceptions apply. See help with cashback for more information.
You can make a secure purchase for any amount with Apple Pay, but a small number of retailers have a £100 limit – it's a good idea to check with them before you pay.
Sometimes when you're abroad the card machine might ask you to enter a PIN when using Apple Pay. Rules vary by country but this is entirely normal and you should enter your card PIN when asked.
Just so you know, you can't see your Chase balances and transactions in Apple Wallet at the moment. We'll let you know if this changes.
If we still haven't answered your question, try Apple Pay.
Can I install Chase on another device?
How long will it take a refund to show up?
42:T69a,There's no limit to how much you can pay in to your Chase current account. Most payments will arrive in your account almost immediately, but can take up to 2 hours.
There's a daily limit to how much you can transfer out of your Chase account to another UK bank account – this is £25,000.
You can ask to temporarily increase your daily transfer limit (up to a maximum of £200,000) by getting in touch with us in the app:
Once we approve your transfer limit increase, it can take up to 4 hours to see it in the app. The limit increase expires at midnight on the day we approve it, so you'll need to make your payment before then.
You can ask us to increase your transfer limit up to 2 days in advance. But keep in mind that you can only have one limit request open at a time.
We can only action transfer limit requests from 8am to 6pm Monday to Friday. Any requests sent after 2pm may be actioned the following day, so please allow enough time if you need to make a payment.
If you need to transfer over £200k
Please get in touch with our support team. We won't increase your daily transfer limit, but a member of our team can help you make the payment.
You can withdraw up to £500 a day from cash machines (both in the UK and abroad). If you're travelling abroad, there's also a £1,500 limit on cash withdrawals from your Chase current account in any calendar month.
We don't currently support CHAPS.
43:T15a5,Nutmeg's the digital wealth manager that's part of the Chase family. You can now sign up to Nutmeg, or link your existing Nutmeg account, all from the Chase app.
Once that's done, you'll be able to see your investments and top up your pots from the Chase app too.
For info on their products, fees and more, head to Nutmeg's website
As with all investing, your capital is at risk.
To open a Nutmeg account through the Chase app:
Once you've signed up to Nutmeg, your accounts will automatically be linked. To see your pot, head to the Chase app, tap the 'Save & Invest' tab, and you'll see your Nutmeg pots under 'Investments'. Terms and conditions apply.
If you already invest with Nutmeg and would like to link your account, you can do this through the Chase app – you'll just need your Nutmeg login details to hand.
When your accounts are linked, head to the Chase app, tap the 'Save & Invest' tab, and you'll see your Nutmeg pots under 'Investments'. Terms and conditions apply.
When you've linked your accounts, you can pay into any pot (except your pension) straight from the Chase app. You can pay in as little as you like, right up to £25,000 a day.
To pay into a Nutmeg pot, you'll need to set up Nutmeg as a payee (if you haven't already). In the Chase app, tap the 3 dots next to the pot you want to pay into, choose 'Pay in', then 'Add Nutmeg as a payee'.
Then to pay in:
Alternatively, you can still pay into any pot (except your pension) using the Nutmeg app or web dashboard.
You can start with £100 for a LISA or JISA, or £500 for a GIA, stocks and shares ISA or pension. Find out more about minimum investment amounts
Yes, you can instantly unlink them in the Chase app. Just go to 'Profile', 'Permissions and integrations', then scroll to 'Other permissions', tap 'Nutmeg account linking' and 'Unlink your Chase and Nutmeg accounts'. When that's done, you won't see your pots in the Chase app anymore. If you change your mind, you can re-link them anytime.
Please head to Nutmeg's website to learn more about:
You can also book a free call with one of their expert team, and they'll provide tailored guidance based on your investment goals. They can help you decide whether financial planning is right for you, too.
For any other questions, please message our Customer Support Team in the Chase app.
As with all investing, your capital is at risk. The value of your portfolio with Nutmeg can go down as well as up, and you may get back less than you invest. Tax treatment depends on your individual circumstances and may change in the future.
Nutmeg is authorised and regulated by the FCA in relation to certain investment services and restricted advice only. Chase is a trading name of J.P. Morgan Europe Limited. Nutmeg and J.P. Morgan Europe Limited are J.P. Morgan companies. Products provided by Nutmeg are not guaranteed by Chase. Before applying, you should consider if a Nutmeg account and its features are suitable for you and your investment needs.
44:T57b,Scammers send emails, cold calls and slide into the DMs pretending to be a legitimate agency or crypto exchange provider. They'll promise a lucrative trading or mining scheme, and can be very persuasive.
You could also be asked for your private key (a unique identifier to each digital wallet holding crypto assets), personal identity details, or credit card numbers.
Scam emails can include highly professional and glossy-looking graphics and ads. They could ask you to follow a link or open an attachment that could either direct you to a fake website or result in malware downloaded onto your computer.
Always do your research – using the Financial Services Register, for example. And be wary of false investment scams circulating on social media.
The term 'Ponzi' comes from Charles Ponzi, who conducted fraud in the 1920s.
Ponzi schemes tempt you with a promise of high returns in a short period of time if you commit to an investment opportunity. Any payouts are funded by the money coming in from unsuspecting new investors.
Scammers will make you wait for your 'huge returns' and then ultimately disappear – along with all the money.
Be vigilant, always do your research, and never feel pressured to invest.
45:T8fd,An operating system (OS) is the software that allows apps to run on your mobile device. Operating systems are updated from time to time, and the new update usually has improved functions, such as better security and data protection.
When a new OS is released, the older OS can become less secure and prone to bugs. We want to make sure we help protect you and your account from fraud, theft, and the added risk that comes with using an old OS. So, at the moment, the Chase app runs on iOS 15.1 and above, or Android 8.1 and above.
Legal bits
iOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Android is a trademark of Google LLC.
You can find your phone's OS in your settings:
If your OS is out of date, you could upgrade it from your phone's settings:
If there are no OS updates available on your device, then you could try using a different device if you have access to one.
Without a supported OS, we can't help keep your account safe, or offer you services through the app as normal. Unfortunately, we'll have to close your Chase account if we can no longer support the OS of your device. We'll let you know 60 days before we do this, to give you time to prepare.
Can I install Chase on another device
Moving money between your Chase accounts
46:T9c9,In this example, let's pretend that a fraudster has called you, claiming to be from your bank. The number showing up on your phone matches the phone number that's listed on your bank's website – but that's because the fraudster has used tech to impersonate your bank's real phone number. This is to help convince you the call is legitimate.
The fraudster will commonly say that your account has been compromised and that you need to move your money into a 'safe' account.
In some cases, they can even compromise your card details before they call, make a small payment, and then ask you to confirm if this was you. Of course, they know it wasn't you – it's a trick to gain your trust.
Hang up!
Remember, your bank will never ask you to move money to a 'safe' account.
Nor will they ask you to share your bank account or personal security details over the phone.
Scammers may send you messages claiming to be someone you know and will try to convince you to transfer them money. They could also send you links or attachments that could infect your device or steal personal information.
One very common SMS or messaging trick is when scammers impersonate a family member – usually a son or daughter – asking for a loan. They supposedly need the loan because they've lost their phone (which explains why the message is from an unknown number) and can no longer access their banking apps to pay an urgent bill.
Be cautious of messages from unknown contacts. See if you can verify the person's identity by contacting them in a different way. For example, if your friend messages you and you're unsure it's them, call them on the number you have saved, or message them via their social media.
Fraudsters could contact you claiming to be one of these companies – often under the guise of an incorrect charge or an issue with the Wi-Fi in your area.
In order to complete a refund or fix the issue, the fraudster will often get you to approve payments through an app or ask you to download remote-access software, so they can access your banking app.
Never feel pressured to download anything to your phone. If you're unsure if the call is real, hang up and call the company on a number you trust.
47:T424,To help protect our customers' accounts, we may hold a payment for further checks if it looks unusual.
If we hold a payment, we'll:
We’ll need to speak to you to get some more details about the payment.
Just head to ‘Support’ to call us directly from the app.
How long will it take for a refund to show up on my account?
48:T98a,Even those who've had a credit card for years might not know much about what Section 75 is – the name itself can sound rather formal and intimidating. So let's break it down. Section 75 of the Consumer Credit Act makes it possible for credit card companies (like Chase) to refund a card holder (like you) for eligible transactions when there's an issue with the item, service or the service provider.
Here are a few scenarios when you might lean on Section 75:
You can contact the service provider or retailer first to see if they can replace the item or issue you a refund. Alternatively, you can get in touch with us via 'Support' in the app to make a claim. Just so you know, you may be asked to provide detailed information and proof about the purchase.
49:T8ae,Waiting on a verification email? Here's what to do:
In some cases, emails get blocked by internal systems. If you've used a work (or custom) email address, you'll either need to provide us with a different one, or contact your company or email service provider and ask them to mark mail@support.chase.co.uk as a safe sender.
To update your email address:
If you've checked all these things and still haven't received the email, please get in touch by heading to 'Support' in the app.
Waiting on a one-time passcode? Here's what to do:
If you've checked all of these things and still haven't received your passcode, please get in touch by heading to 'Support' in the app.
Can I install Chase on another device?
Adding money from another bank
4a:T666,You may struggle with literacy or numeracy more generally, for various reasons – perhaps because of your age, or a language barrier.
Empowering children, young people, and adults with the literacy skills they need to succeed.
https://www.literacytrust.org.uk/
Provides support or dyslexic children and adults, their parents, families, educators, employers and the wider community.
Supporting people with a learning disability, and their families and carers.
Promotes inclusion and integration of communities, reduces poverty & improves access to services.
https://www.localgiving.org/charity/communitylss/
Helping people learn digital skills and get online, for free.
https://www.goodthingsfoundation.org/our-network-services-map/
Millions of people are affected by the humanitarian crisis in Ukraine. Donating to these four charities is a great start if you’d like to help.
JPMorgan Chase has announced $10 million to support the humanitarian relief efforts in Ukraine. We're also matching employee donations dollar-for-dollar to select humanitarian relief organisations to maximise our collective impact.
4c:T51b,No, we block any payment we identify as a crypto asset transaction. If you try to make a bank transfer or card payment to a crypto exchange, we'll decline it and no money will leave your account.
If a payment isn't identified as a crypto transaction, we won't automatically block it.
We've made this decision because fraudsters often use crypto assets to steal large sums of money from people. Blocking these payments is one of the ways we help keep you and your money safe.
Yes. We'll only block crypto payments going out from your Chase account.
We regularly review our policies, but helping to keep you and your money safe will always be our priority – so we can't guarantee that this policy will change.
You might have difficulties with low or fluctuating income, or be in debt.
Citizens Advice helps people who face problems with good quality, independent advice.
https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/help-to-claim/
The Turn2us Benefits calculator can help you find out which benefits you may be eligible for.
A good look at benefits for working families.
https://www.workingfamilies.org.uk/article-categories/benefits-universal-credit-and-tax-credits/
Help with heating, housing and other living costs.
https://www.gov.uk/browse/benefits/low-income
Info about qualifying for benefits, what changes affect your benefits and how your benefits are paid.
Advice about all the debt solutions which are available to you.
Free, impartial guidance about your money and pension choices. Backed by government.
https://www.moneyhelper.org.uk/en
Help and support to deal with your debts yourself.
https://www.nationaldebtline.org/
Practical information and support to people facing income shocks and financial insecurity.
Free advice on employment rights for parents and carers and in-work benefits for families.
https://www.workingfamilies.org.uk/advice-information/free-parents-carers-helpline/
Gambling harm education, prevention, early intervention, and treatment.
https://www.begambleaware.org/
Information, advice and support for anyone affected by gambling harms.
Investigates and prosecutes illegal money lenders and provides support for borrowers in the UK.
https://www.stoploansharks.co.uk/
Check if a company is authorised to lend money and report loan sharks anonymously.
https://www.gov.uk/report-loan-shark
Health services available on the NHS including help with drug and alcohol addiction.
https://www.nhs.uk/service-search/other-health-services
Improving understanding of addiction and ending the stigma that surrounds it.
https://www.actiononaddiction.org.uk/
We've partnered with TransUnion, one of the UK's main credit reference agencies (CRAs), to show you your credit score and a summary of your credit report for free in the Chase app. We'll also show what's affecting your score and how you could improve or maintain it.
If you’re applying for things like a mortgage, credit card or phone contract, lenders may look at your credit score and credit report, along with other details about your finances, to help them make a decision.
Typically, the higher your credit score, the more likely you are to be accepted for credit and at better rates – although it’s not a guarantee.
To see your credit score in the app:
No, checking your credit score in the app won’t hurt your credit score.
Every time you refresh your score, it's noted as a 'soft search' on your TransUnion credit report. A soft search doesn't affect your credit score or your ability to get credit.
If you haven't been able to sign up, we can't say exactly why, but just so you know:
TransUnion regularly updates the data it holds, so please feel free to try again later if you couldn't sign up. You can also just head straight over to TransUnion to get your full credit report for free at any time.
Your credit report is a record of your activity over the last 6 years or so. It includes information such as:
TransUnion uses this to work out your credit score, which you can see in the Chase app.
It's free to get a copy of your credit report from TransUnion – you'll just need your personal details to hand.
If you think something is wrong after reading your credit report, whether it's an error or fraud, you should raise a dispute with TransUnion TransUnion will investigate any disputes with the provider of the data and get back to you within 28 days.
You can opt out of the credit score service at any time. To opt out, follow these steps:
You'll no longer be able to see your score in the app. If you change your mind, you can sign up again later on.
4f:T519,As your debit card is numberless, your card details for things like online shopping are all stored in the app. Open the app then tap 'See card' on Home. You'll find your card details under 'See details'.
To help keep your account secure, in-store payments use a different set of card details to the in-app details you use to spend online.
So if you're returning or collecting something and are asked for a card number, find the transaction in the app, tap on it and scroll to 'Card ending with'. Most places should only need to see the last 4 digits.
If you're buying tickets online, we recommend choosing e-tickets rather than collection if possible.
If you do choose to collect your tickets and want to print them from a machine, you'll need to use the booking reference. You can also collect by showing your in-app card details at a kiosk.
You'll find all your accounts on 'Home'. Tap the 3 dots next to the account name to see your account details on the sheet that appears. Then tap 'Get account details' to easily share or copy them.
You can tap the account name on 'Home' to see your account. You'll find your account number and sort code at the top of this page too.
50:T50f,To get round-ups you need a round-up account and to have round-ups unpaused. When you spend with your card, your spending will round up to the nearest pound. We move the difference to your round-up account.
If the amount of your transaction changes later, we won't update your round-up. If you pay in a foreign currency, your transaction is converted to GBP by Mastercard. We use this GBP amount to work out your round-ups.
You earn 5% AER (variable, 4.89% gross) interest on your round-up account. It's calculated every day, and paid every month. AER stands for Annual Equivalent Rate, so you'd earn 5% over the whole year if you didn't move money out.
This means, if we rounded up £10 for you on your first day, you'd earn £0.50 in interest over the year. If you rounded up nothing else, you'd have £10.50 at the end of the year.
Adding money from another bank
How your balance is calculated
51:T58a,There are a few ways to log out of the Chase app.
Just close the app on your device and after 2 minutes of inactivity, we'll log you out. To log back in, you'll need to enter your passcode or biometrics (fingerprint or face unlock). This is our standard log out setting, you don't need to do anything to activate it.
To log out instantly:
Automatic log out means we'll log you out whenever you leave the app – there's no need to press the 'Log out' button each time or wait to be logged out after 2 minutes of inactivity.
Here's how:
Finding my card and account details
Can I install Chase on another device?
52:Te7f,An amount is shown as 'overdue' if it hasn't been repaid by the due date shown on your monthly statement. To repay an overdue amount:
The short-term impact of a late payment is being charged a late fee. At Chase, we charge £12 when you miss a repayment on your credit card, and this will show up on your next statement. If you continue to miss or be late with your repayments, you may incur more late fees and be charged additional interest.
There are a few longer-term consequences of missing or being late with your repayments, such as:
Managing money isn't always easy, and can be tough to talk about too. If you're ever struggling, we're here to help you by talking it through and finding a solution. All we ask is that you reach out before things get even harder to handle. There are a few ways to get in touch with us. We're here for you 24 hours a day, 7 days a week.
The level of support we offer you will be entirely dependent on your personal circumstances. As a start, we'll chat through your situation to see where you're at. We may be able to suggest an arrangement to get you back on track, which could include a repayment plan to pay off your outstanding credit card balance over time.
You can also get support with managing your money, along with free and impartial debt advice from these charities and organisations:
If you need a third party to act on your behalf, please get in touch with us so we can send you a Letter of Authority to fill out.
For a more permanent and legally recognised solution, you can add a Power of Attorney.
We're very sorry for your loss, and we're here to support you. For more detailed guidance on what to do, please take a look at this article on bereavement.
Every situation is different, and we're always ready to chat through any life changes and see how we can best support you. Please get in touch with us so we can figure out a way to help.
53:Tfe8,Perhaps you have caring responsibilities, or are going through a change in your circumstances – like losing your job, or the death of a loved one.
The UK's leading youth homelessness charity.
https://www.centrepoint.org.uk/
The national charity for people experiencing homelessness.
Helping men escape domestic abuse.
Free, fast and practical support to survivors of domestic abuse.
Advice and support for women dealing with domestic abuse.
The largest specialist domestic abuse organisation in the UK.
Find out how to get help if you or someone you know is a victim of domestic abuse.
https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
Help for anyone, anywhere around the world to get the support they need if crisis strikes.
https://www.redcross.org.uk/get-help/get-help-as-a-refugee/translated-pages
Help for survivors and refugees.
https://www.refugee-action.org.uk/
Help for refugees and those seeking asylum in the UK.
https://www.refugeecouncil.org.uk/get-support/services/
Help for families to rebuild their lives when a child grieves or when a child dies.
https://www.childbereavementuk.org
Help for people during one of the most painful times in life – with bereavement support, information and campaigning.
Supporting bereaved children & young people.
https://www.griefencounter.org.uk/
Works to save babies’ lives and supports anyone affected by pregnancy loss or the death of a baby.
https://www.sands.org.uk/support-you/how-we-offer-support
Help to navigate life after loss.
https://www.widowedandyoung.org.uk/
Fighting for single parents and their children.
https://www.gingerbread.org.uk/
The national charity for children in care and young people leaving care.
https://www.becomecharity.org.uk/
Aims to improve the lives of care leavers and change society’s perception of people in care.
You can add your card to PayPal in the Chase app. Here's how:
Save even more time at checkouts by setting your Chase card as your preferred way to pay in PayPal, and if you're currently earning cashback, you could still get it when paying with PayPal. Exceptions apply. See help with cashback for more information.
You can also add your Chase card manually from your PayPal account – you'll just need your card details from the Chase app.
If you want to remove your Chase card from PayPal, go to your PayPal account.
If we still haven't answered your question, try PayPal.
Legal and regulatory obligations, as well as company policy, impact our ability to support payments or other financial services involving certain countries, regions, governments, individuals and entities. This includes restrictions that we apply to the following locations:
You cannot send or receive money from these locations. You'll also be unable to use Chase services when physically present in these locations. This means that your app and card won't work and our support team will be unable to offer you help. Chase is also unable to support customers who are tax resident in any of these locations.
When you make or receive a new payment we may sometimes hold it and request additional information from you. We won't be able to finalise any payments that we reasonably believe would be contrary to our legal or regulatory requirements, as well as company policy.
The interest rates on all our accounts are variable. This means that the rate can change and go up or down.
The Chase saver rate is tied to the Bank of England base rate. This means that 5 business days after the Bank of England base rate changes, the Annual Equivalent Rate (AER) of our saver will also change to 1.25% below theirs. For example, if the new Bank of England rate is 4.25%, we’ll subtract 1.25%, and the AER of our saver will change to 3.00%. You can find the Bank of England rate here
None of our other interest rates are tied to the Bank of England base rate. We keep our interest rates under constant review and can change these for one of the reasons set out in our terms and conditions.
From 19 February 2025, the AER on our Chase saver account will change from 1.25% to 1.50% below the Bank of England base rate.
We’ll let customers know if there are any changes to our rates in the future.
Effective from 13 February 2025:
AER 0.00%
Gross 0.00%
AER 3.25%
Gross 3.20%
AER 5.00%
Gross 4.89%
Upcoming interest rate changes, effective from 19 February 2025:
AER 3.00%
Gross 2.96%
All our rates are variable unless stated otherwise.
The Chase saver rate tracks the Bank of England base rate, and will be affected by any changes to their rate. The boosted rate offer is subject to any of these changes:
Chase saver with a boosted rate – includes 1.50% AER (fixed) boost for 6 months from account opening, on top of our standard saver variable rate
AER 4.75% variable for 6 months
Gross 4.65% variable for 6 months
After 6 months, the interest rate will change to the standard variable interest rate for the Chase saver account at the time.
If you've got our boosted rate offer, you can find out when your boost ends in the Chase app. Just head to 'Save & Invest', then tap on your boosted rate account. Next, tap on the interest rate on the account view. You'll then see a pop-up with more information on your interest rate – including the end date of your Chase saver with a boosted rate.
AER is the rate of interest you earn from us on any balance above £0. It's short for Annual Equivalent Rate and shows the interest rate for a year, taking into account any interest payments made to you during the year. The AER enables you to easily compare the interest rates on accounts from different banks and building societies where interest may be calculated or paid at different frequencies.
Gross interest is the rate used to calculate your monthly interest payments where no tax is deducted. UK bank interest is paid gross. The interest you receive is subject to taxation.
We calculate your interest daily and pay it monthly. With a 1% AER interest rate if you put in £1,000 on your first day, you'd earn £10 in interest over the year. If nothing changes (including the interest rate), you'd have £1,010 at the end of the year. Please note that a 30-day month will generate less interest than a 31-day month.
Interest you earn on your Chase accounts is taxable in the UK. We don't deduct tax from your interest before it's paid to you, as the amount of tax you pay depends on how much you earn.
You'll need to tell HMRC yourself if you need to pay tax on your interest. If you're a UK taxpayer, you might get the UK Personal Savings Allowance, which basically lets you earn some interest before tax. How much your tax-free amount is depends on your tax rate. If you pay the basic rate of income tax, you can earn £1,000 in interest before tax. Higher-rate taxpayers have £500 before tax, and additional-rate taxpayers get no UK Personal Savings Allowance. You can find out more on gov.uk
If you are also a tax resident in another country, interest income may be taxable in that other country.
This note is general information for customers on taxation. It is not tax advice and must not be treated as advice. Customers' tax treatment will depend on their individual circumstances and may be subject to change in the future.
How do I shop online if my card is numberless?
Adding money from another bank
57:T514,If you want to prevent your card being used for gambling transactions, you can apply a gambling block from within the app:
Whenever we identify a gambling transaction, we'll automatically block it. If a transaction isn't identified as a gambling transaction, we won't be able to block it. Lottery tickets bought at supermarkets, or cash withdrawals from casino ATMs won't be blocked, for example. The block should work for things like betting shops, casinos, and online gambling.
If you want to remove an active gambling block, we'll ask you to contact our customer care team first. Once you've spoken to one of our agents, there will be a 48-hour delay before you can use your card for gambling again.
Adding money from another bank
How your balance is calculated
Creating, deleting or amending a goal
58:T42a,If you're looking for details about our 1% cashback offer – which is available in your first year with us – head to cashback important information.
Another offer that may be available to you is our Everyday cashback. We’ll email to let you know if you're eligible for this. You'll also be able to check in the app – open 'Rewards' then 'Everyday cashback' to see how to qualify, limits, exceptions and Terms and Conditions.
Additionally, you can contact us to ask for a copy of any of the cashback Terms and Conditions.
Adding money from another bank
59:T5a6,You can set up multiple accounts to help you manage your money.
To create a new account in the app:
To create a new savings account in the app:
You can have up to 20 accounts open with us at once, with a maximum of 10 saver accounts. Each account will have its own unique account number which you can use to transfer money from another bank. Having more than one account with us won’t impact your credit score.
You can only have one round-up account, which isn't included in the 20 account limit.
You can spend directly from any of the current accounts you create – all with one card. To spend directly from an account:
Adding money from another bank
Creating, deleting or amending a goal
Opening, having or closing a round-up account
5a:T494,If your phone's been lost or stolen, if you can, please borrow a phone from someone you know and give us a call. We'll be able to help you check your account balances and confirm recent payments.
You'll need to download the Chase app, tap 'Log in' and follow the on-screen steps to access your account.
Just so you know, when you log in on a new phone, we'll need to check your ID again to make sure it's really you. Once you've logged in successfully, we'll remove your old device from the account. Here's some more info about how we manage multiple devices.
If you've got more questions about this, please contact us.
All UK banks are required to have their customers self-certify their country or countries of tax residence. We need to know where our customers are tax resident in order to comply with international tax reporting laws including the Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA). These laws were introduced to combat offshore tax evasion.
You must be a UK tax resident to open an account with Chase. Customers who are also tax resident outside of the UK are subject to reporting to HMRC, who share this information with the relevant overseas tax authorities.
Your country of tax residence is generally the country you live in and are liable to pay tax in. Each jurisdiction has its own rules for defining tax residence. You can find further information on tax residence rules for many countries on the Organisation for Economic Co-operation and Development (OECD) website. More information is also available on the GOV.UK website on information exchange and foreign income We are unable to provide tax advice to our customers.
If your country of tax residence changes, please contact us to update it. As a bank, we're required to check that the details we have for you are up to date, and collect new information when we need to.
We're unable to support customers who are a tax resident in certain countries, due to our legal and regulatory obligations, as well as our company policy. Check the latest list of locations where restrictions apply.
5c:T641,If your card is lost, stolen or damaged, you can easily freeze or replace it in the app. You can also freeze or replace your card details if you're worried someone you don't trust has got hold of them.
Don't forget, if it's just your numberless (physical) card you're freezing or replacing, you can still shop online with your in-app card details.
Just so you know, Apple Pay and Google Pay will still work if you freeze your card and/or card details.
If you can't get access the app, you can contact us and ask us to freeze or replace your card for you.
You can find a quick summary of your latest activity by tapping ‘All activity’ on the home screen.
If you need more detail, you can view your statements in the app:
You'll get a new statement on the 2nd of each month (3rd if it's for your credit card), or when you close an account.
Just so you know:
No longer a Chase customer? You can still log in to the app to access your statements for up to 6 years from when they were generated.
Transactions are shown in the app in the order in which you made the payments. These transactions are pending and are only marked as complete when the merchant tells us the transaction is completed. On your statement we use this date. This means that you might notice some payments you made in August, for example, that appear in the September statement.
Interest statements show you all the interest paid on your current, round-up and saver accounts, along with the interest rates for that year.
We'll make an interest statement available in the app after the tax year ends, and you can find them all in the same place as your other statements. Look out for a notification from us to let you know when it's ready.
View all your documents in the app:
As a bank, we're required to check that the details we have for you are up to date, and collect new information when we need to. This is so we can verify your identity, and help keep your account safe.
The questions we ask you help us build a fuller picture of your finances, so we can better detect when there's unusual activity on your account. We’ll use the information you give us in line with our Terms & Conditions and Privacy Policy.
Just so you know, everyone who banks with us will need to complete this process.
To get started, head to your profile section in the Chase app and follow the instructions. If you have any trouble reviewing and updating your details, please give us a call.
You can find some more info about the key regulations and guidance that inform this process here:
Moving money from your round-up account
Letting someone else manage your account
Can I install Chase on another device?
Verification emails and one-time passcodes
5f:T439,You can create as many Nutmeg pots as you like to help you reach different investment goals.
Before you confirm, you'll see the projected value of your pot and can check you're happy with the settings you've chosen. You can go back and edit any of these before continuing.
Once you confirm, you can make your starting contribution and your new pot will be ready for you to continue investing.
As with all investing, your capital is at risk. The value of your portfolio with Nutmeg can go down as well as up, and you may get back less than you invest.
60:T7c7,Confirmation of Payee is a service that some banks use to check a new payee's account name, account number and sort code automatically. It lets the customer know if the payee details they've entered all match up, so they can have extra confidence their money is going to the right person.
Yes, we check the new payee’s details as soon as you submit them. We do this behind the scenes and within seconds, you’ll know if the details are correct or not. If the details aren’t quite right, we'll show you what we found and ask you to double-check everything before going any further.
And if we think your money may be at risk, we’ll tell you that too.
Remember, it’s best not to add the payee if you have any concerns at all – it may be difficult to get your money back.
Yes, if the other bank uses the service too. If someone is paying you it's important to give them your full and correct account details. This way, they can get immediate confirmation that the payment is OK to send.
You can opt out of having your account details checked when someone pays you from another bank. To do so, simply contact us in the app and ask. If you opt out, anyone sending you money from a participating bank will see a message saying your details can’t be checked or confirmed. You can ask to opt back in at any time.
Moving money between your Chase accounts
61:T887,If you've spent from your Chase account in the past 6 months, we'll send you a new physical card about a month before your current one expires. You'll hear from us by email and then we'll text when your new card is ready to be sent – so you can confirm whether we've got the right address for you or if it needs updating.
If it's been more than 6 months since you spent with us, we'll contact you by email and text to ask if you'd like a new physical card before we send one. You'll be able to order one from the app any time, just look out for the banner under 'My card'. If you choose not to order a new physical card, you'll still be able to spend with your new card details, which will automatically be updated in Apple Pay or Google PayTM.
We'll update your card details automatically before they expire. Your card number will stay the same but you'll get a new expiry date and security code in the app. We'll text you to let you know when you've got new card details.
We recommend checking your subscriptions, and any other services where your card details are already stored, to make sure they have your updated payment details. Your card number will stay the same but you'll get a new expiry date and security code in the app.
PayPal, Apple Pay and Google Pay will update automatically when you get a new card – so you don't need to do anything.
Google Pay is a trademark of Google LLC.
How do I shop online if my card is numberless?
Adding money from another bank
62:T50d,If you're moving abroad, it sadly means that we won’t be able to keep you as a customer. Our bank only operates in the UK, so you may want to withdraw your money and close any accounts you have with us before your move. You can do this using the Chase app. We wish you the best of luck on your new adventure and would like to thank you for banking with Chase.
Although we come from the same family as Chase in the US, we at Chase in the UK are in fact a separate bank. So if you’re moving to the US and want to bank with Chase, you’ll need to open a new account with them.
Wherever you're moving to, if you need help closing your Chase account and moving your money, you can contact us at any time via the 'Support' section of the Chase app.
To leave Chase, you'll need to close any other accounts you have with us, so you only have one current account left open. This includes:
Make sure you transfer any money left in your rewards balance before you leave – otherwise this money will be lost.
Once you've closed all your other accounts, head to the Chase app and follow these steps:
Please keep in mind that currently, you can't come back and bank with us if you leave. And please don't do this if you're in the middle of switching to another bank, as this will cancel your switch
Once you leave, you can still see and download all your statements for up to 6 years from your Chase app – just head to ‘Profile’ then ‘Statements’.
If you no longer have access to your Chase app, you can give us a call on 0800 376 3333 (or +44 203 493 0829 if you're abroad). We're here to help you 24 hours a day, 7 days a week.
64:Tb4d,Open banking allows you to share your financial information – like your balances or transactions – with regulated companies of your choosing, so that they can provide services that are helpful to you.
For example, ever had to print or download bank statements for a loan or mortgage application? Open banking could remove the need to do this, because your bank may be able to connect directly to the lender to share this information.
Paying by open banking may also be faster than making a regular online payment because there's no need to type in your card details or log into your bank account.
Only regulated companies (also known as 'Third Party Providers' or 'TPPs') can provide open banking services. You can find a list of regulated companies on the open banking website here
There are 3 types of open banking providers:
In the UK, open banking:
No – a company can only connect to your account via open banking if you explicitly give them consent to do so.
You control:
To see which companies have open banking access, open the Chase app then:
To remove access, just follow the previous steps, tap on the company, then 'Remove access'.
Or contact the company and remove access directly with them.
If you think a regulated company is using your financial information incorrectly, please contact support.
65:T7cf,
When you make contactless payments with your numberless card, some limits will apply to help protect your account.
The limit for a single contactless card transaction is £100. This is the most you can pay in one go by tapping your card.
For anything over £100, you'll need to use Chip & PIN.
Bear in mind some merchants could have their own limit under £100.
The limit for multiple contactless card transactions is £300. This is how much you can reach with consecutive contactless payments before having to use Chip & PIN.
Once you use Chip & PIN, the limit will reset and you can pay with contactless again.
You can see your limits in the Chase app. Go to 'Home' and tap the profile icon in the top-left corner, then tap 'Spending limits'.
Yes. Simply open the app, go to 'Home' and tap 'See card', then 'Manage card', 'Card controls', 'Contactless' and then 'Switch off contactless payments'. You can switch them back on anytime. You'll need to use Chip & PIN in a card machine or cash machine to make sure it reactivates.
For contactless payments without spending limits, add your Chase card to Apple Wallet or Google Walletᵀᴹ.
Apple Wallet is a trademark of Apple Inc.
Google Wallet is a trademark of Google LLC.
Moving money between your Chase accounts
66:T6a7,We're glad to hear you're thinking of joining Chase. To bank with us, you'll need to:
To open an account with us, just head to the App Store or Google Play and download the Chase UK app. Go to the app and follow the instructions given to open your Chase account.
You'll be pleased to know you can open an account with us free of charge.
That means you'll enjoy:
Unlike some other banks, we don't require you to pay a minimum amount into your account each month.
Please note that some local and international ATM operators may charge their own withdrawal fees.
If you're having any problems joining Chase, please get in touch – we're here to help 24/7.
App Store is a trademark of Apple Inc. Google Play is a trademark of Google LLC
A Direct Debit is when you give permission to a company for them to take money from your bank account on an agreed date.
People tend to use them to pay monthly bills, make mortgage payments, or to donate regularly to charity.
To set up a Direct Debit, you'll just need to contact the company you want to pay. They'll ask you to complete a Direct Debit instruction, which will ask for things like your name and your bank details.
The company will then get in touch with us so we can start collecting your payments on your chosen dates. We set the Direct Debit up as soon as the company sends us all the details of the payment. But please keep in mind that Direct Debit instructions aren't sent on weekends or bank holidays.
And, with the Direct Debit Guarantee, you'll be protected from any payments taken in error.
We’ll always notify you when a new Direct Debit has been set-up on your account. Once set up, you'll be able to see all your Direct Debit details in the Chase app.
If you think a Direct Debit should not be set-up on your account you can cancel it in the app, by following the steps below. We're unable to reinstate a cancelled Direct Debit.
Whether you set up a new 'bills' account in a couple of taps or use one of your existing accounts, here's how to find your details:
Chase UK
25 Bank Street
London E14 5JP
If you need to cancel one of your Direct Debits, just follow these steps:
We recommend that you also let the relevant merchant know you've cancelled, so that they don't try to charge you.
You won't earn cashback on Direct Debits as they're not debit card spending.
68:T753,If you've sent money to yourself or someone else, the transfer can show as pending while we run checks to help make sure your account is safe.
This means it might take a little longer for the money to reach its destination, sometimes up to two hours. We'll let you know if there are any issues with your payment.
If we're holding a payment because we need more information from you, we'll let you know and ask you to get in touch. More about held payments.
Most transfers should take no more than a few minutes to go through, although they can sometimes take up to two hours.
If you're expecting money to arrive in your account and it's been over two hours, please contact the bank or the person/company who sent it as it may be a problem at their end.
You can send up to £25,000 a day from your Chase accounts to other UK bank accounts. You can find more details in the Spending limits section of the Chase app (under Profile).
First, check the money has left your account. If it has left your account and is still not showing in your investment pot after two hours, please get in touch with Nutmeg
How long will it take for a refund to show up on my account?
Adding money from another bank
How your balance is calculated
69:T4a0,If you'd like to dispute a transaction, please get in touch via 'Support' in the app. Just so you know, you'll probably need to provide evidence for your dispute. While we're looking into it, please keep making repayments as normal.
First up: if a transaction fails but you've still been charged, please make sure the transaction's cleared and not in 'pending'. If it's cleared, you can contact the service provider or retailer to ask for a refund. If you'd like to dispute the transaction with us, you can also get in touch with us via 'Support' in the app.
Different to a dispute (or chargeback), Section 75 is a legal right. Section 75 of the Consumer Credit Act makes it possible for credit card companies (like Chase) to refund a card holder (like you) for eligible transactions when there's an issue with the item, service or the service provider. For more details on Section 75 and what is or isn't covered, please read our dedicated Section 75 FAQ.
6a:T827,Got a question about a pending card transaction? Let us help you.
When you pay for something with your card, we take the money from your account and set it aside for the merchant to collect. Until the merchant collects it, the transaction will show as 'Pending'.
This process usually takes up to 7 days, but it can be up to 30 days for things like hotel bills or car hire.
When a card payment doesn't go through, the transaction will stay pending until the merchant notifies us. This usually takes up to 7 days, but it can be up to 30 days for things like hotel bills or car hire.
Once the merchant has notified us – or it's been 30 days – we'll cancel the transaction on our side and return the money to you.
If you're charged more than once for something, the merchant will usually collect one of the payments and let us know the others are repeat charges. This usually takes up to 7 days, but it can be up to 30 days for things like hotel bills or car hire.
Once the merchant has notified us – or it's been 30 days – we'll cancel the repeat charges on our side and return the money to you.
Any individual or company you can purchase goods or services from today. Think supermarkets, online retailers, restaurants, airlines, subscriptions, that broadband provider you've been thinking of leaving for two years now, and even that nice lady with the artisanal candles stall at the farmer's market.
How long does it take a refund to show up?
6b:T112c,You can use the Current Account Switch Service (CASS) to switch your UK bank account to Chase. We'll move your money and payments to your Chase account in 7 working days, then ask your other bank to close your old account. You can choose any date that works for you, up to 30 days ahead of your planned switch.
Just so you know, you can't take out an overdraft, pay in cash or cheques, or make international payments from your Chase current account.
Start your switch by heading to the app and tapping on 'Profile'.
We'll automatically move your Direct Debits, standing orders and scheduled payments to us. They'll be paid out from your Chase account when the switch is finished. For three years after you switch, any payments accidentally made to your old account will be automatically redirected to us.
But, we won't move any card subscriptions – you'll need to manually add your Chase card details to your subscriptions.
You can switch a current account from any other UK bank that's signed up to the Current Account Switch Service. You can't switch a joint or business current account for now.
If your application to switch is rejected, you'll see an error in the app. We'll also send you a text or email about why we couldn't complete it, and what to do next.
If you can't access your app, please call our Support Team on 0800 376 333 and they'll help you switch.
Once your current account switch starts, you'll still be able to use your other current account during the 7 day switch window. After that, we'll ask your old bank to close your account.
You can start your full account switch to Chase by heading to 'Profile' in the Chase app. We don't offer a partial account switch – this is when you move some or all of your payments to Chase, but keep your old bank account open. If you'd like to do this, it's best to update your Direct Debit payments using your Chase account details instead, and set up new scheduled payments by heading to 'Payments' in the Chase app.
You can still switch your current account to Chase, but your overdraft won't come to us. You'll need to contact your old bank so they can let you know how to deal with your overdraft.
Some banks have individual payment limits, so if your balance is greater than this limit, they will send your balance across in multiple payments.
If your salary is paid into the account you're switching from, the payment should be redirected to your Chase account. But you should check your employer has updated your account details in their systems to make sure you get paid into your Chase account.
If you have a power of attorney with your other bank, this will not be set up with Chase as part of your switch.
To set up a power of attorney with us, please get in touch by heading to the app then tapping 'Support'.
You'll find more info on the switching process in the help and support section of the Current Account Switch Service website.
You can open a round-up account to round up each card transaction to the nearest pound. The change will go to the round-up account, where a 5% AER (4.89% gross) variable interest rate will be applied. You can't pay into a round-up account any other way or spend from it directly.
If you're ready to open one, just:
We'll then round up all of your card spending across your accounts and move the change here. You'll receive a 5% AER interest boost on your round-up account, paid to you monthly. Go to your round-up account menu to pause round-ups or close the account at any time. Pausing your round-ups won't pause your interest - just whether you round up. Your round-up account can't be the last account you have with us.
Every year we'll reset your round-up account by transferring the balance to your chosen Chase current account. This happens one year after you open the account. You'll keep rounding up and getting interest on your new round-up account balance, without having to do anything.
There are two ways to see how much you've rounded up with each eligible card transaction.
You can add your card to Google PayTM in the Chase app. Here's how:
Or, you can use the Google Pay app to add your Chase card. Just open the Google Pay app on any supported device, then tap 'Add a card'.
Set your Chase card as your preferred way to pay with Google Pay, and if you're currently earning cashback, you could still get it when paying with Google Pay. Exceptions apply. See help with cashback for more information.
You can make a purchase for any amount with Google Pay, but a small number of retailers have a £100 limit – it's a good idea to check with them before you pay.
Sometimes when you're abroad the card machine might ask you to enter a PIN when using Google Pay. Rules vary by country but this is entirely normal and you should enter your card PIN when asked.
If we still haven't answered your question, try Google Pay.
Google Pay is a trademark of Google LLC
Can I install Chase on another device?
How long will it take a refund to show up?
6e:T471,While you can install the app on another device, it's currently not possible to have more than one device registered to use Chase. This means if you do install the app and log in on another device, the app will be unregistered on the old device. While you can continue to switch, please be aware that you will have to go through a new device login journey each time.
As above, you need to install the app on your new device and once you are successfully logged in it will unregister your old one. When you launch the app you'll need to follow the new device login procedure, and upload your ID again. This shouldn't take too long and you can get back into the app after then.
Verification emails and one-time passcodes
Letting someone else manage your account
6f:T420,When buying tickets online, we recommend choosing e-tickets rather than collecting tickets in person. This is because your physical numberless card has different details to the card details you see in the app – so, a ticket machine won't recognise your numberless card as the card used to buy the tickets.
If you choose to collect tickets from a machine, you may need to use your booking reference instead of a card number. You'll usually find this in the booking confirmation email from the company. Or you can try showing your in-app card details at a kiosk.
Finding my card and account details
How long will it take for a refund to show up on my account?
Moving money between your Chase accounts
70:T10ad,You can decrease your credit limit in quantities of £50. At the moment, you won't be able to increase your limit again after you decrease it.
To decrease your limit:
Before decreasing, it's worth bearing in mind that using less of a higher credit limit is usually better for your credit score than using more of a lower credit limit.
Sometimes, and only when you're eligible, we may be able to increase your credit limit. You can either opt in to automatic credit limit increases, be asked first or opt out completely. If you'd like to opt in, we'll still always let you know before we increase your limit.
To manage your preferences:
Your total balance (excluding pending transactions) will always be visible on Home – just scroll down to the Credit section. To see your available credit and statement balance as well, simply tap on your credit card account.
There are two ways to check and download your credit card statements.
If you get a refund for something after repaying your balance, you'll be 'in credit', which means we owe you some money back. This doesn't affect your credit score. If this happens, you can either:
You can use your credit card in most places that accept MasterCard – at home and abroad, with no fees from us. You just can't use it for gambling or crypto assets, for example.
If your credit card is lost, stolen or damaged, follow the instructions on this FAQ.
You can check your current interest rate, information about when your promotional interest period starts and ends and any fees associated with your credit card account.
To do this:
You can request to close your credit card account at any time, but it may take some time to fully close. This is because we'll need to make sure you've repaid anything you owe us, and also process any refunds, disputes or pre-authorised payments. Just so you know, if you want to close your current accounts with us, you'll have to close your credit card account first.
To start the process of closing your credit card account:
Once you've submitted your request to close, please make sure you continue to keep up with your repayments until your balance is cleared completely. If you have a positive balance when we close your account, we will return the amount to the Chase current account you're spending from at the time.
71:Tbf3,You can easily make repayments to your credit card from your Chase accounts – either with a one-off repayment or by setting up a monthly regular repayment.
To make a one-off repayment from a Chase account:
To make a one-off repayment from another bank:
You can make a one-off repayment at any time – even if you have a regular repayment set up.
To set up a regular repayment:
If you set up a regular repayment, you can choose to repay your full statement balance, the minimum payment or a fixed amount. If you only repay the minimum amount every month, it will take you longer to clear your balance and cost you more. Your repayment will come out of your chosen Chase account on the 27th of every month. You can edit or cancel it at any time, but you should do so on or before 26th to change your payment on 27th in time.
To edit or cancel your regular repayment:
If you miss your minimum payment by the due date, you'll be charged a £12 late fee. We'll send you a notification to remind you to repay and prevent further charges.
Having late or missed payments on your credit record can also impact your credit score, and may also disqualify you from any promotional purchase rate you might be on. To avoid this happening, you can set up a regular repayment so you don't forget to pay. Making a repayment as quickly as possible can lessen the impact on your credit score.
If you continually miss repayments, we'll report this to credit reference agencies – which may make it harder for you to borrow money in the future.
If you're ever worried about making repayments, please don't struggle alone. Get in touch with us via 'Support' in the app, or call us on 0808 234 1115 (or +44 203 493 0829 if you’re abroad) – we're here for you 24 hours a day, 7 days a week. We also have some useful information that you can take a look at.
The Chase app won't let you repay more than you owe, but if you've overpaid by making a repayment over the phone, get in touch with us again via 'Support' in the app and we'll refund the money to one of your Chase accounts.
We're sharing details of your Chase current account with credit agencies, and you'll begin to see Chase on your credit profile. When looking to borrow money, take out a phone contract or even rent a home, you'll need to prove that you can pay back what you owe. This is where CRAs come in – they're the go-to for when companies want to see a full picture of your finances.
We've put together some info about why we're sharing data, plus what this could mean for you and your credit score.
We share information with CRAs to help them build a more complete picture of your finances. You'll also become more visible to lenders – it'll help them make better decisions about whether they should lend to you, and how much.
We report to TransUnion and Equifax, the UK's major CRAs. Just so you know, this is something most banks do and it's not something you can opt out of.
We've started to report to Equifax more recently, so don't worry if you don't see your Chase account on your Equifax credit report straight away.
When we start reporting to Experian too, we'll update this info.
We'll share some personal information to help the CRAs identify you. This includes your first name, surname and home address.
We'll also share some details about your Chase current accounts such as:
We won't share things like:
TransUnion and Equifax will use the info we share with them to help make sure your credit profile has the correct details and is properly updated. You'll find more details about how credit reference agencies use your info by checking their Credit Reference Agency Information Notices:
If your address is wrong, please update it in the Chase app:
If you're moving to an address outside the UK, please let us know. Just go to 'Support' in the app – we're here 24/7.
Yes, we'll run a soft credit check when you first apply to Chase – this soft credit check doesn't leave a visible footprint on your credit file or impact your credit score. We carry out these soft credit checks to see if you meet our credit history criteria. We also use credit reference agencies (CRAs) to make sure you pass fraud checks. Lenders won't see the info shared at that point, and it won't affect your credit score.
If we ever need to do checks that affect your credit score, like when you're applying for a new product, we'll always let you know first.
No, once you've opened an account with Chase, ongoing data sharing we do with CRAs isn't a credit check and won't affect your credit score.
If we ever need to do checks that affect your credit score, like when you're applying for a new product, we'll always let you know first.
No, we won't close your account because of a low credit score.
We won't report any missed Direct Debits. But if you miss a payment with another company, they might report this to the CRAs themselves and charge fees. You should be able to see these within their terms and conditions.
Small negative balances, such as tube spending, shouldn't affect your credit score. But CRAs will see larger negative balances – they'll appear just like an unplanned overdraft and could affect your credit score.
If you've got more than one Chase current account, we'll share just one record that covers all your accounts. This means you'll see just one entry for Chase on your credit profile.
73:Tb9c,You can use your Chase card to pay for things or withdraw cash outside the UK (cash withdrawal limits apply).
We don’t charge fees when you use your card abroad and we'll apply the current Mastercard exchange rate to any purchases you make in the local currency. Local banks may charge their own fees when you use one of their cash machines and you should make sure you understand what these are before making a withdrawal. You can use your numberless card to make free withdrawals at any Chase Bank ATM in the United States.
We won't charge you to withdraw money from your credit card, but we will charge interest on the amount you withdraw until it's paid back.
If you choose to pay in pound sterling, you'll get the rate that's set by the merchant you're buying from. Paying in the local currency can help you avoid conversion fees from merchants – so you could get a better deal. You can use the currency converter under 'Manage card' in the Chase app, to see the current Mastercard exchange rate.
There's no need to tell us you'll be travelling, but we do recommend allowing location sharing in the app. You'll also need to check that payments abroad are switched on in the app. Here's how you can do this:
If you're planning a holiday to a restricted destination such as Cuba, please note that you won't be able to use your card or any other Chase services there. You can find out more about restricted destinations.
Just so you know, you won't earn cashback on purchases you make outside the UK or the Channel Islands, or if you pay in currencies other than GBP. You can find out more about how cashback works here.
18+, UK residents. Eligibility applies. 1% cashback on debit card spending on groceries, everyday transport, fuel and electric charging points for your first year as a new customer. Max £15 per month. Exceptions apply. May be changed or withdrawn.
You can withdraw up to £500 a day from cash machines (whether in the UK or abroad). If travelling abroad, there is also a £1,500 limit on cash withdrawals from your Chase current account in any calendar month.
Adding money from another bank
74:Tc2d,If you've experienced a scam or you're worried about fraud on your Chase account, please get in touch via the Chase app now. You can also call us directly on 0800 376 3333 from the UK, or +44 203 493 0829 from abroad.
It's a good idea to freeze your card too.
Just so you know, there are new fraud refund terms for faster payments made on or after 7 October 2024. This means you may be eligible for a refund up to £85,000 if:
You'll need to report the scam within 13 months of it happening to be eligible for a refund. Please be aware there are some exclusions to getting a refund, which include:
Once you report a case of fraud to us, we'll open an investigation. If you’re entitled to a refund, we’ll usually give this to you within 5 business days. However, depending on the claim, we may take up to 35 business days to investigate and send you a refund if you're entitled.
By reporting fraud, you could help prevent others from being in a similar position. You can file a report to Action Fraud – the UK's national reporting centre for fraud and cybercrime.
If your physical card is lost, stolen or damaged, you can easily freeze or replace it in the app. You can also reset your numberless card details directly from the Chase app. Here's more about how you can freeze and manage your cards.
Contactless card transaction limits
Can I install Chase on another device?
75:T6f0,You can open a Chase account with a valid photo ID.
We'll accept any of the following:
Remember to make sure that your ID is still in date. We’ll also need you to take a selfie to compare against your photo ID to confirm that it’s really you.
We're unable to accept any driving licences that have had their expiration date extended due to Covid-19. The expiry date printed on your ID must be a date in the future.
If your selfie keeps getting rejected, please keep trying. Make sure you're in a well-lit room, with nothing hiding your face (glasses are fine). For best results, look straight on at the camera against a plain background. Make sure your picture isn't blurry and all your face can be seen.
If your ID doesn't match your selfie, please keep trying. Make sure your ID is in focus, with no glare and all the details clear. You might find this easier if you hold your ID against a wall or put your ID against a dark background.
Double-check all your details, your name must be in the same order as on your ID.
Take fresh photos, as old photos of ID won't work. You need to take a new picture of your original ID when you apply.
If you've changed your name and would like us to update it, you can easily do so directly from the Chase app. Just head to 'Profile' then 'Personal details' and tap 'Edit' next to your name.
We'll take you through to chat, where you'll need to upload one of the following documents:
To upload a document, tap the paper clip icon in chat and send it to us with a short message.
We'll let you know once we've updated your details and sent you a new card. If you haven't used your physical card in the last 6 months, we won't automatically send you a new card.
If you want to change your email, phone number or home address, you can do so from the app:
1. Tap the profile icon in the top left corner of the 'Home' section
2. Tap ‘See details’
3. Tap 'Edit' next to either:
4. Follow the steps on screen to make a change.
You'll see your updated address on statements from the following month.
If you want to change any other details, such as your name or tax residence, just call or chat to us from the 'Support' section of app and we'll take care of it.
You'll also need to contact us if you're moving to a new address outside the UK or switching to a non-UK phone number.
How your balance is calculated
Creating, deleting or amending a goal
78:Tb44,You could have a physical disability, severe or long-term illness, or live with a mental health condition.
Supportive and reliable information for mental health issues.
Working to improve the lives of everyone severely affected by mental illness.
For anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.
A leading UK mental health charity improving quality of life for anyone affected by mental illness.
A free text messaging service which provides 24/7 support for anyone experiencing a mental health crisis.
It is free to text Shout 85258 from all major mobile networks in the UK.
Support for young people with their mental health.
https://www.youngminds.org.uk/young-person/find-help/
Help no matter how cancer affects you, or how big or small your questions are.
Offers unique care and support, designed for and with young people.
https://www.teenagecancertrust.org/
The UK's leading end of life charity.
https://www.mariecurie.org.uk/
Gives radios, televisions, and tablet computers to people who are lonely.
https://www.wavelength.org.uk/apply-for-help/
Help and support for older people in communities all over the UK.
How to get help if you think someone is being abused.
https://www.gov.uk/report-abuse-of-older-person
Supporting people with a learning disability, and their families and carers.
Scammers may use fake websites or marketplaces, or pose as genuine sellers on social media platforms. To avoid falling victim to these scams, be weary of deals that seem too good to be true and purchase items from reputable sellers or websites. Check reviews and ratings from other customers and use secure payment methods that offer buyer protection.
\n"},"relatedArticles":"$undefined"},{"date":"$D2023-03-17T15:19:00.000Z","slug":"switching-from-chase/","title":"Switching from Chase","category":"faqs/managing-your-account","order":12,"content":{"__html__":"$3b"},"relatedArticles":[{"title":"Switching to Chase","slug":"switching-to-chase"},{"title":"Your data rights","slug":"request-your-data"},{"title":"Statements and documents","slug":"statements"},{"title":"Payment and spending limits","slug":"moving-money"},{"title":"Making a complaint","slug":"making-a-complaint"}]},{"date":"$D2024-10-21T09:08:00.000Z","slug":"apply-credit-card/","title":"Applying for a Chase credit card","category":"faqs/hidden","order":1,"content":{"__html__":"$3c"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"activating-your-card/","title":"Activating your card","category":"faqs/new-to-chase","order":7,"content":{"__html__":"$3d"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T09:46:00.000Z","slug":"can-i-open-a-chase-current-account-for-free/","title":"Can I open a Chase current account for free?","category":"$undefined","order":"$undefined","content":{"__html__":"Yes, we won't charge you for opening an account.
\n"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"request-your-data/","title":"Your data rights","category":"faqs/useful-information","order":4,"content":{"__html__":"$3e"},"relatedArticles":[{"title":"Lost, stolen or damaged card","slug":"lost-stolen-faulty-card"},{"title":"Forgot login details","slug":"forgot-login-details"},{"title":"Changing your passcode","slug":"change-your-passcode"},{"title":"Statements and documents","slug":"statements"},{"title":"Making a complaint","slug":"making-a-complaint"}]},{"date":"$D2022-06-15T14:54:00.000Z","slug":"opening-a-saver-account/","title":"Opening a saver account","category":"faqs/new-to-chase","order":7,"content":{"__html__":"$3f"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"marketing-preferences/","title":"Managing your marketing and notification preferences","category":"faqs/managing-your-profile","order":3,"content":{"__html__":"$40"},"relatedArticles":"$undefined"},{"date":"$D2022-03-13T11:49:00.000Z","slug":"adding-chase-to-apple-wallet/","title":"Adding Chase to Apple Wallet","category":"faqs/using-your-card","order":2,"content":{"__html__":"$41"},"relatedArticles":"$undefined"},{"date":"$D2022-05-16T09:37:00.000Z","slug":"moving-money/","title":"Payment and spending limits","category":"faqs/popular-topics","order":9,"content":{"__html__":"$42"},"relatedArticles":[{"title":"Finding my card and account details","slug":"find-card-details"},{"title":"Interest rates","slug":"interest-rates-explained"},{"title":"Travelling with Chase","slug":"travel-with-chase"},{"title":"Adding money from another bank","slug":"adding-money"}]},{"date":"$D2023-01-11T10:32:00.000Z","slug":"see-your-nutmeg-investments-in-the-chase-app/","title":"See your Nutmeg investments in the Chase app","category":"faqs/investments","order":12,"content":{"__html__":"$43"},"relatedArticles":"$undefined"},{"date":"$D2021-09-15T11:07:00.000Z","slug":"downloading-the-chase-app/","title":"Downloading the Chase app","category":"faqs/new-to-chase","order":7,"content":{"__html__":"Simply head to your app store and search for 'Chase UK' to download the app.
\nYour smartphone will need to run iOS 15.1 and above, or have access to Google Play on Android 8.1 and above.
\nSome devices are not supported due to hardware limitations.
\niOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
\nGoogle Play and Android are trademarks of Google LLC.
\nHere's how:
\nOnce you’ve moved money out, you can’t move it back in.
\n"},"relatedArticles":[{"title":"How we work out your round-ups","slug":"round-ups-extra-info"},{"title":"Opening, having or closing a round-up account","slug":"managing-round-ups"},{"title":"Collecting tickets","slug":"collecting-tickets"},{"title":"Switching to Chase","slug":"switching-to-chase"},{"title":"How your balance is calculated","slug":"daily-balance"}]},{"date":"$D2023-03-27T09:21:00.000Z","slug":"held-payment/","title":"Why has my payment been held?","category":"faqs/payments-and-transactions","order":12,"content":{"__html__":"$47"},"relatedArticles":"$undefined"},{"date":"$D2024-10-21T12:41:00.000Z","slug":"section-75/","title":"What is Section 75?","category":"faqs/hidden","order":"$undefined","content":{"__html__":"$48"},"relatedArticles":"$undefined"},{"date":"$D2022-11-21T09:37:00.000Z","slug":"one-time-passcode/","title":"Verification emails and one-time passcodes","category":"faqs/new-to-chase","order":8,"content":{"__html__":"$49"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"paying-someone-new/","title":"Paying someone new","category":"faqs/payments-and-transactions","order":2,"content":{"__html__":"It's quick and easy to pay someone new.
\nWhen adding a new payee, we'll provide you with some guidance to help tell if they're trustworthy.
\nOnce a new payee has been added to your payee list you'll be able to pay them as you would normally.
\n"},"relatedArticles":[{"title":"Direct Debits","slug":"direct-debits"},{"title":"Finding my card and account details","slug":"find-card-details"},{"title":"Card disputes","slug":"disputing-transaction"},{"title":"How long will it take for a refund to show up on my account?","slug":"refunds"},{"title":"Can I install Chase on another device?","slug":"multiple-devices"}]},{"date":"$D2024-05-01T09:44:00.000Z","slug":"financial-skills/","title":"Financial skills","category":"faqs/hidden","order":"$undefined","content":{"__html__":"$4a"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T09:49:00.000Z","slug":"will-my-money-be-protected/","title":"Will my money be protected?","category":"$undefined","order":"$undefined","content":{"__html__":"Your eligible deposits with Chase are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.
\nJust so you know though, any deposits you hold above the limit are unlikely to be covered.
\n"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"forgot-login-details/","title":"Forgot login details","category":"faqs/chase-on-your-mobile","order":1,"content":{"__html__":"If you've forgotten your passcode, you'll need to reset it to get back into the app. To do this, open the app and tap the 'Forgot passcode?' button on the login screen, then follow the instructions given. You'll need to have some ID ready to prove that it's really you.
\nWe’ll send you an SMS to let you know once your ID has been verified and your passcode can be reset.
\nSubject to our own internal checks, you can let someone else manage your account if you've granted them a Power of Attorney (POA) for your financial affairs.
\nIf you have a POA and would like to know more, speak to one of our team with a call or a chat via the 'Support' section of the Chase app.
\nHow your balance is calculated
\n\n\nCreating, deleting or amending a goal
\n"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"find-card-details/","title":"Finding my card and account details","category":"faqs/popular-topics","order":7,"content":{"__html__":"$4f"},"relatedArticles":[{"title":"Collecting tickets","slug":"collecting-tickets"},{"title":"Payment and spending limits","slug":"moving-money"},{"title":"Interest rates","slug":"interest-rates-explained"},{"title":"Adding money from another bank","slug":"adding-money"},{"title":"Switching to Chase","slug":"switching-to-chase"}]},{"date":"$D2021-09-15T11:00:00.000Z","slug":"round-ups-extra-info/","title":"How we work out your round-ups","category":"faqs/managing-your-account","order":5,"content":{"__html__":"$50"},"relatedArticles":"$undefined"},{"date":"$D2022-04-07T11:20:00.000Z","slug":"logging-out/","title":"Logging out","category":"faqs/chase-on-your-mobile","order":3,"content":{"__html__":"$51"},"relatedArticles":"$undefined"},{"date":"$D2024-10-21T12:45:00.000Z","slug":"trouble-paying-credit-card/","title":"How to get help if you're having trouble paying off your credit card","category":"faqs/hidden","order":"$undefined","content":{"__html__":"$52"},"relatedArticles":"$undefined"},{"date":"$D2024-05-01T09:42:00.000Z","slug":"life-events/","title":"Life events","category":"faqs/hidden","order":"$undefined","content":{"__html__":"$53"},"relatedArticles":"$undefined"},{"date":"$D2023-01-23T10:58:00.000Z","slug":"adding-chase-to-paypal/","title":"Adding Chase to PayPal","category":"faqs/using-your-card","order":4,"content":{"__html__":"$54"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T11:30:00.000Z","slug":"sanctions/","title":"Legal and regulatory obligations","category":"faqs/useful-information","order":7,"content":{"__html__":"$55"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"interest-rates-explained/","title":"Interest rates","category":"faqs/hidden","order":"$undefined","content":{"__html__":"$56"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"add-gambling-block/","title":"Adding a gambling block","category":"faqs/managing-your-account","order":7,"content":{"__html__":"$57"},"relatedArticles":"$undefined"},{"date":"$D2022-06-14T09:49:00.000Z","slug":"cashback-general-faq/","title":"I need help with cashback","category":"faqs/popular-topics","order":3,"content":{"__html__":"$58"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"opening-more-accounts/","title":"Opening more accounts","category":"faqs/managing-your-account","order":11,"content":{"__html__":"$59"},"relatedArticles":"$undefined"},{"date":"$D2023-04-24T14:04:00.000Z","slug":"stolen-phone/","title":"Lost or stolen phone","category":"faqs/chase-on-your-mobile","order":5,"content":{"__html__":"$5a"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"confirming-your-tax-residence/","title":"Confirming your tax residence","category":"faqs/new-to-chase","order":6,"content":{"__html__":"$5b"},"relatedArticles":[{"title":"Joining Chase","slug":"joining-chase"},{"title":"Travelling with Chase","slug":"travel-with-chase"},{"title":"Joint accounts","slug":"joint-accounts"},{"title":"Help with your ID and selfie","slug":"proving-your-identity"},{"title":"Activating your card","slug":"activating-your-card"}]},{"date":"$D2021-09-01T12:56:00.000Z","slug":"lost-stolen-faulty-card/","title":"Lost, stolen or damaged card","category":"faqs/using-your-card","order":6,"content":{"__html__":"$5c"},"relatedArticles":"$undefined"},{"date":"$D2025-01-17T09:00:00.000Z","slug":"statements/","title":"Statements and documents","category":"faqs/popular-topics","order":4,"content":{"__html__":"$5d"},"relatedArticles":"$undefined"},{"date":"$D2023-08-01T11:46:00.000Z","slug":"update-details/","title":"Why do I need to review and update my personal details?","category":"faqs/managing-your-profile","order":4,"content":{"__html__":"$5e"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"refunds/","title":"How long will it take for a refund to show up on my account?","category":"faqs/payments-and-transactions","order":1,"content":{"__html__":"This depends on how soon the merchant processes your refund. Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.
\nIf you're waiting for a refund that hasn't appeared, we suggest that you contact the merchant to ensure they've processed it. If it's been more than a week since the refund was processed by the merchant, please call or chat to us in the app for further support.
\nYou can find the PIN for your numberless card in the Chase app. Here's how:
\nTo change your PIN, go to a cash machine and use 'PIN services'.
\nIf your PIN isn't working, it could be blocked. To unblock it, go to a cash machine and use 'PIN services'.
\nIf it's still not working:
\nWe'll keep your balance as up-to-date as possible.
\n
\nSome transactions may take time to clear, but we usually get notified as you make them. We'll treat these transactions as done by updating your balance as soon as we know about them.
\n
\nThis means your balance will show you how much money you have to spend right now, and will normally be updated as soon as you buy something, use your card, or send money.
Adding money from another bank
\n\n\nCreating, deleting or amending a goal
\nOpening, having or closing a round-up account
\n"},"relatedArticles":"$undefined"},{"date":"$D2023-05-15T10:50:00.000Z","slug":"open-banking/","title":"What is open banking?","category":"faqs/useful-information","order":11,"content":{"__html__":"$64"},"relatedArticles":"$undefined"},{"date":"$D2022-06-15T15:20:00.000Z","slug":"moving-money-between-your-chase-accounts/","title":"Moving money between your Chase accounts","category":"faqs/payments-and-transactions","order":5,"content":{"__html__":"You can move money between your Chase accounts instantly.
\nHere's how:
\nYou’ll need your account details to arrange a transfer from another bank to your Chase account. There are two ways to see and share your account's unique number and sort code in the app:
\nJust so you know, once your balance across any Chase saver accounts reaches £3m you won't be able to pay in any more.
\nWe accept Faster Payments and BACS. At the moment we can't accept CHAPS or Swift payments. Faster Payments can sometimes take longer than expected to come through, especially if it's a larger amount.
\nUse the following address when setting up a new BACS payment:
\nChase UK
\n25 Bank Street
\nLondon E14 5JP
\n"},"relatedArticles":[{"title":"Finding my card and account details","slug":"find-card-details"},{"title":"Payment and spending limits","slug":"moving-money"},{"title":"Moving money between your Chase accounts","slug":"moving-money-between-your-chase-accounts"},{"title":"Paying someone new","slug":"paying-someone-new"},{"title":"Switching to Chase","slug":"switching-to-chase"}]},{"date":"$D2021-09-01T12:56:00.000Z","slug":"joining-chase/","title":"Joining Chase","category":"faqs/new-to-chase","order":1,"content":{"__html__":"$66"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"closing-an-account/","title":"Closing an account","category":"faqs/managing-your-account","order":9,"content":{"__html__":"If the account you want to close has a positive balance, you can close it immediately.
\nOnce you've closed an account, you'll still be able to see your statements for up to six years after their generation in the app.
\nHow your balance is calculated
\n\n\nMoving money between your Chase accounts
\n"},"relatedArticles":"$undefined"},{"date":"$D2021-09-15T09:58:00.000Z","slug":"direct-debits/","title":"Direct Debits","category":"faqs/payments-and-transactions","order":6,"content":{"__html__":"$67"},"relatedArticles":[{"title":"Paying someone new","slug":"paying-someone-new"},{"title":"Statements and documents","slug":"statements"},{"title":"Logging out","slug":"logging-out"},{"title":"Card disputes","slug":"disputing-transaction"},{"title":"Pending card transaction","slug":"pending-card-transaction"}]},{"date":"$D2024-03-04T08:47:00.000Z","slug":"pending-payments/","title":"Pending payments","category":"faqs/payments-and-transactions","order":14,"content":{"__html__":"$68"},"relatedArticles":"$undefined"},{"date":"$D2024-10-21T12:38:00.000Z","slug":"credit-card-disputes/","title":"Chase credit card disputes","category":"faqs/hidden","order":"$undefined","content":{"__html__":"$69"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"update-my-chosen-name/","title":"Letting us know what to call you","category":"faqs/managing-your-profile","order":2,"content":{"__html__":"At Chase we're committed to making everyone feel welcome. So if you use a name that isn't your legal name, we want to use it too.
\nTo tell us what to call you just go to the 'Support' section of the Chase app and chat to a member of our team. Once you've confirmed your name to us, we'll update our records and start using it to address you both in the app, and in future calls and messages.
\nUnfortunately we can only issue statements and certain documents to you using your legal name.
\n\n"},"relatedArticles":[{"title":"Adding money from another bank","slug":"adding-money"},{"title":"How your balance is calculated","slug":"daily-balance"},{"title":"Sharing your account details","slug":"sharing-account-details"},{"title":"Opening more accounts","slug":"opening-more-accounts"},{"title":"Creating, amending or deleting a goal","slug":"creating-goals"}]},{"date":"$D2022-05-31T14:01:00.000Z","slug":"pending-card-transaction/","title":"Pending card transaction","category":"faqs/payments-and-transactions","order":11,"content":{"__html__":"$6a"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"fscs-protection/","title":"FSCS protection","category":"faqs/useful-information","order":8,"content":{"__html__":"Your eligible deposits held by a UK establishment of J.P. Morgan Europe Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
\nAny deposits you hold above the limit are unlikely to be covered.
\nPlease click here for further information or visit www.fscs.org.uk .
\n
Whether it's for a rainy day or a getaway, it's quick and easy to add a savings goal to your account. You can open up to 20 different accounts, each with their own goal.
\nHow your balance is calculated
\n\n\nOpening, having or closing a round-up account
\n"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"travel-with-chase/","title":"Travelling with Chase","category":"faqs/popular-topics","order":1,"content":{"__html__":"$73"},"relatedArticles":"$undefined"},{"date":"$D2023-09-12T09:23:00.000Z","slug":"scammed-faq/","title":"What to do if scammed","category":"faqs/payments-and-transactions","order":4,"content":{"__html__":"$74"},"relatedArticles":"$undefined"},{"date":"$D2022-05-18T12:56:00.000Z","slug":"proving-your-identity/","title":"Help with your ID and selfie","category":"faqs/popular-topics","order":5,"content":{"__html__":"$75"},"relatedArticles":"$undefined"},{"date":"$D2024-10-28T09:00:00.000Z","slug":"legal-name-change/","title":"Changing your legal name","category":"faqs/managing-your-profile","order":5,"content":{"__html__":"$76"},"relatedArticles":[{"title":"Changing your contact details","slug":"change-contact-details"},{"title":"Why do I need to review and update my personal details?","slug":"update-details"},{"title":"Statements and documents","slug":"statements"},{"title":"Sharing your account details","slug":"sharing-account-details"},{"title":"Can I install Chase on another device?","slug":"multiple-devices"}]},{"date":"$D2021-09-01T12:56:00.000Z","slug":"change-contact-details/","title":"Changing your contact details","category":"faqs/managing-your-profile","order":1,"content":{"__html__":"$77"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"joint-accounts/","title":"Joint accounts","category":"faqs/new-to-chase","order":3,"content":{"__html__":"Sorry, we don’t currently offer joint accounts. You can, however, apply to open a Chase account in your own name.
\nSorry, Chase accounts can’t be used to send or receive money internationally yet.
\nHow long will it take a refund to show up?
\n"},"relatedArticles":"$undefined"},{"date":"$D2021-09-01T12:56:00.000Z","slug":"change-your-passcode/","title":"Changing your passcode","category":"faqs/chase-on-your-mobile","order":2,"content":{"__html__":"You can change your passcode quickly and easily from within the app.
\nThere are two ways to share your account details with someone else:
\nYou'll see your sort code and unique account number, and you can tap to 'Share account details'. Make sure to only share your details with people you trust.
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tw-w-fit","tabIndex":0,"disabled":"$undefined","data-variant":"link","role":"link","ref":null}]]}]]}],["$","$L7b","Managing your profile",{"value":"Managing your profile","children":[["$","$L7c",null,{"headingType":"h2","children":"Managing your profile"}],["$","$L7d",null,{"className":"tw-flex tw-flex-col tw-gap-4","children":[["$","$L29","Changing your contact details",{"href":"/support/change-contact-details/","notTracked":true,"children":["Changing your contact details",["$","svg",".1",{"width":"24","viewBox":"0 0 24 24","aria-hidden":true,"className":"tw-hidden tw-w-[1.4em] tw-align-text-bottom group-[&[href^=http]]/button:tw-inline group-[&[target=\\_blank]]/button:tw-inline group-[&[href*=\".go.chase/\"]]/button:!tw-hidden","children":["$undefined",["$","use",null,{"href":"#SVG_ExternalLink"}]]}]],"className":"tw-transition-colors tw-inline tw-p-0 tw-m-0 tw-border-0 tw-text-link tw-underline-offset-4 tw-underline active:tw-text-blue10 hover:tw-text-blue30 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tw-w-fit","tabIndex":0,"disabled":"$undefined","data-variant":"link","role":"link","ref":null}],["$","$L29","Lost, stolen or damaged card",{"href":"/support/lost-stolen-faulty-card/","notTracked":true,"children":["Lost, stolen or damaged card",["$","svg",".1",{"width":"24","viewBox":"0 0 24 24","aria-hidden":true,"className":"tw-hidden tw-w-[1.4em] tw-align-text-bottom group-[&[href^=http]]/button:tw-inline group-[&[target=\\_blank]]/button:tw-inline group-[&[href*=\".go.chase/\"]]/button:!tw-hidden","children":["$undefined",["$","use",null,{"href":"#SVG_ExternalLink"}]]}]],"className":"tw-transition-colors tw-inline tw-p-0 tw-m-0 tw-border-0 tw-text-link tw-underline-offset-4 tw-underline active:tw-text-blue10 hover:tw-text-blue30 focus-visible:tw-ring-offset-1 focus-visible:tw-outline-none focus-visible:tw-ring-2 focus-visible:tw-ring-focusRing tw-decoration-current hover:tw-decoration-transparent tw-group/button tw-w-fit","tabIndex":0,"disabled":"$undefined","data-variant":"link","role":"link","ref":null}],["$","$L29","My card is expiring – what happens next?",{"href":"/support/card-expiring/","notTracked":true,"children":["My card is expiring – what happens next?",["$","svg",".1",{"width":"24","viewBox":"0 0 24 24","aria-hidden":true,"className":"tw-hidden tw-w-[1.4em] tw-align-text-bottom group-[&[href^=http]]/button:tw-inline group-[&[target=\\_blank]]/button:tw-inline group-[&[href*=\".go.chase/\"]]/button:!tw-hidden","children":["$undefined",["$","use",null,{"href":"#SVG_ExternalLink"}]]}]],"className":"tw-transition-colors tw-inline tw-p-0 tw-m-0 tw-border-0 tw-text-link tw-underline-offset-4 tw-underline active:tw-text-blue10 hover:tw-text-blue30 focus-visible:tw-ring-offset-1 focus-visible:tw-outline-none focus-visible:tw-ring-2 focus-visible:tw-ring-focusRing tw-decoration-current hover:tw-decoration-transparent tw-group/button tw-w-fit","tabIndex":0,"disabled":"$undefined","data-variant":"link","role":"link","ref":null}]]}]]}],["$","$L7b","Payments and transactions",{"value":"Payments and transactions","children":[["$","$L7c",null,{"headingType":"h2","children":"Payments and transactions"}],["$","$L7d",null,{"className":"tw-flex tw-flex-col tw-gap-4","children":[["$","$L29","How long will it take for a refund to show up on my account?",{"href":"/support/refunds/","notTracked":true,"children":["How long will it take for a refund to show up on my account?",["$","svg",".1",{"width":"24","viewBox":"0 0 24 24","aria-hidden":true,"className":"tw-hidden tw-w-[1.4em] tw-align-text-bottom group-[&[href^=http]]/button:tw-inline group-[&[target=\\_blank]]/button:tw-inline group-[&[href*=\".go.chase/\"]]/button:!tw-hidden","children":["$undefined",["$","use",null,{"href":"#SVG_ExternalLink"}]]}]],"className":"tw-transition-colors tw-inline tw-p-0 tw-m-0 tw-border-0 tw-text-link tw-underline-offset-4 tw-underline 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