These terms apply to the “Credit Score Service” and add to the General Account Terms and Conditions. If there's an overlap or conflict between these terms and the General Account Terms and Conditions, or our other agreements with you, in connection with the Credit Score Service these terms will apply.
You can find a copy of these terms and the General Account Terms and Conditions in the app, but if you ask us, we'll send them to you.
About this service
When you apply for credit lenders consider a whole range of information about you to help them decide whether or not to lend to you. Some of this information is gathered and provided to lenders by companies known as “Credit Reference Agencies”.
There are currently 3 main Credit Reference Agencies which provide credit information in the UK: TransUnion, Equifax and Experian.
We have partnered with one of these companies, TransUnion International UK Limited (TransUnion), to make it easier for you to access the credit information it has about you in the Chase UK app.
You can use Credit Score Service to see the following credit information from TransUnion:
- A “Credit Score” which TransUnion provides, which gives you an indication of how organisations might view you when you apply for credit. Typically, the higher your score the more likely you might be accepted for credit. We will also highlight score factors to help you to understand what is impacting your score.
- A “Credit Report”, which is a record of your financial activity that TransUnion maintains. It contains things such as your credit account balances and repayment history. TransUnion will look at this information when it works out your Credit Score.
Please note: we’ll only show you a summary of your Credit Report in the app. You can access your Credit Report from TransUnion directly if you’d like to. We’ll tell you how to do this in the app, or alternatively you can just reach out to TransUnion.
We might also share personalised insights with you or suggest relevant products.
Using the Credit Score Service
You can use this service if you have an account with us (unless we tell you otherwise).
When you log in, you’ll be able to access the credit information that TransUnion makes available through this service, provided TransUnion is able to verify your identity against the details it holds about you.
TransUnion will use your name, date of birth, and home address to do this.
If TransUnion cannot verify your details, you will not be able to access your Credit Score. If this happens, neither we nor TransUnion need to give you an explanation, but this might happen if:
- TransUnion simply does not have enough information about you to generate a Credit Score; or
- TransUnion has been unable to match your details against the relevant credit profile in its database (for example, if any of the details are incorrect).
Accessing your credit information
When you check your Credit Score and related information in the app, you are making a “data subject access request” under Article 15 of the UK General Data Protection Regulation.
Every time you do this, it is recorded as a soft search on your Credit Report (sometime referred to as a “footprint”).
Lenders who ask TransUnion for information about you will not be able to see this footprint but you, TransUnion, and any other person you allow to see your TransUnion Credit Report, will.
This footprint will not affect your credit rating, and it won’t affect your ability to get credit.
The Credit Score and related information available through this service will be updated once every seven days when you log in to it. If you log in more than once in seven days, the information you see will not have changed.
Making changes to your Credit Report
You might disagree with the credit information you see through this service.
Because TransUnion bases your Credit Score and related factors on the information in your Credit Report, you should look at the details in your Credit Report and check that these are accurate. If you want to change or correct anything in the report, you may ask TransUnion to do this by submitting a Credit Report dispute.
If you submit a dispute, TransUnion has 28 days to:
- correct the report by removing or amending the entry you think is wrong and providing you with an updated copy of the report; or
- if it disagrees with you, explain that it won’t do so.
If you think something on your Credit Report needs an explanation, or you don’t agree with a change TransUnion has made, you can also ask TransUnion to add a notice of correction to your report.
Unless the law allows it not to, TransUnion must include this notice when it provides information to anyone that includes the entry you have queried, or information based on that entry.
Further details of these processes are available from TransUnion.
Important information about the Credit Score Service
This service provides you with credit information for education purposes and is for personal use only.
Please note:
- The information you receive through this service is no guarantee that you will be offered credit by us, or anyone else.
- When deciding whether to lend to you or not, lenders carry out other checks, such as whether you can afford the loan you are asking for, which is not something your TransUnion Credit Score or Credit Report will show.
- You must not use this service for any commercial or business purposes (such as using it in connection with employee background checks, for example).
- You cannot ask for credit information about anyone else.
- Your Credit Score or Credit Report are made available to you by TransUnion. TransUnion, not us, is responsible for these parts of the service.
- We do not review your score or report as part of this service. You should review your Credit Report to check it is accurate.
- TransUnion is just one of several Credit Reference Agencies that provides lenders with credit information. The information held about you may differ from agency to agency. They also use different methods to create credit scores. Reports and scores that other agencies may have for you may be different as a result. You can request a full credit report from each agency if you want to. You have a statutory right to get this information for free if you make the request directly with the agency.
Privacy
We process your personal data to provide you with these services. Our Privacy Policy explains why we collect, how we use, and who we share your data within the Credit Score section. The privacy policy is available in app or on the website and our privacy team can be contacted at privacyteam.chaseuk@jpmorgan.com.
Ending the service
If you no longer want to use this service, you can stop the service at any time without charge and without giving a reason by choosing to do so in the app. If you do this, we will delete your credit information from the Chase app.
You can start to use this service again at any time by choosing to do so in the app.
We, or TransUnion, may stop you using this service at any time if we no longer provide the service or if either of us reasonably think that:
- someone else is using the service pretending to be you;
- you are using the service in a way these terms do not allow or to commit fraud; or
- your use of the service will harm us or TransUnion in some way (e.g. by making us party to fraud).
Fees and Charges
This Credit Score Service is free.
Using third parties
The information TransUnion uses to compile your Credit Report and Credit Score comes from various organisations and sources – these include financial institutions, utility companies, local authorities including the electoral roll, and courts.
TransUnion has no control over the content of this information.
TransUnion will take reasonable care to ensure the information it makes available to you is accurate, but neither TransUnion, nor we, guarantee it will be fully accurate, complete or up to date.
Sweeping up – but still important
If you notice a problem with this service (other than in issues related to the accuracy of your Credit Information), you can get in touch with us through the app or online at chase.co.uk/support/contact-us/
When things go wrong that are out of our control
In addition to those circumstances set out in the General Account Terms and Conditions where we are not liable for a failure to perform or a delay in performing our obligations, we will not be responsible where the failure or delay results from circumstances which you could have avoided by taking reasonable action, for example avoiding a cyberattack by a malicious third-party by following our advice to apply a free update or having the minimum system requirements advised by us.
Intellectual property rights
TransUnion, and anyone that has granted TransUnion a licence to enable it to provide its services, own all intellectual property rights in the Credit Score or Credit Report provided through this service.
We (or another company in the J.P. Morgan Chase group) own, or have a licence to, all content, data and material used in connection with the credit score service.
Security and tracking access to your credit information
If you download your Credit Report and store it outside the app, your report will not be protected by our security procedures. Doing this may increase your risk of identity theft, fraud or other disclosure of your personal data.
If you think there are any security related issues with your account, you should contact us immediately to let us know.